- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Responsible for achieving CSAT score goals provided by the District Manager
- Responsible for leading Front End Operations
- Training the staff on the High Fives of Customer Service
- Ensures that each guest has a fast, friendly, checkout
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assists with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all Associates
- Assists in training all Associates
- Assists in coaching all Associates
- Assists in developing all Associates
- Reviews all corporate communications and reacts accordingly
- Partners with supervisors or corporate office regarding store issues
- Drives store sales and controls expenses
- Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Stages merchandise for the sales floor
- Packs out merchandise
- Assists front end and queue merchandising
- Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- High School Graduate or equivalent.
- College experience preferred
- Minimum 1 year of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- The pay range for this position is [$17.00 to $19.00 per hour]. Pay may vary based on a number of factors, including but not limited to a candidate's job-related knowledge, skills, and experience; educational background; and geographic location. Dependent on the position offered, benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package
-
Lead IT Support Specialist
1 week ago
Simons Foundation New York, United StatesESSENTIAL FUNCTIONS/RESPONSIBILITIES · Day-to-day IT support · - Respond to helpdesk tickets and fulfill technology support requests from foundation staff. · - Configure and deploy Macs and troubleshoot hardware (primarily Apple). · - Manage cloud accounts and software licenses. ...
-
Lead Youth Support Specialist
2 weeks ago
DREAM New York, United StatesOriginally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Th ...
-
Lead Stock Loan Ba/support
2 days ago
Certec Consulting New York, United States**Lead Stock Loan BA/Support - 1736** · **Location: · - NYC, NY** · **Hybrid** · **Rate: · - $ 70/hr on W2 - $80/hr on 1099**/C2C** · **Easy Submission Procedure DO NOT EMAIL**: · **Step 1 DOWNLOAD** · **Step 2 **COMPLETE SKILLS MATRIX** · **Skills Matrix** (link) · **Step 3 **DO ...
-
Lead Stock Loan Ba/support
3 days ago
Trf Technologies New York, United States**Contract Lead Stock Loan BA/Support** · **This position will be hybrid NYC, At Least 3 Days in Office and could be a permanent position** · A hands-on Lead BA who will work closely with Front office and IT · - Must be comfortable in a team-oriented environment and possess skill ...
-
IT Support Team Lead
3 weeks ago
Gerber Collision & Glass Elmhurst, United States**Company: Gerber Collision & Glass** · **WELCOME TO GERBER COLLISION & GLASS** · **_Our Team Members Drive Us _**Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ tea ...
-
Regional Lead, Service Support Field Operations
2 weeks ago
Rivian Brooklyn, United StatesAbout Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...
-
Salesforce Support Lead
2 weeks ago
Keylent Inc New York, United StatesSalesforce Support Lead TECHM-JOB-24932 · Role: Salesforce Support Lead · Skill: cloud computing · Location: New Jersey · Service cloud configuration and customization experience with case management, email to case, web to case ,Knowledge management and CTI implementations an ...
-
IT Support Engineer Lead
2 weeks ago
Forge USA New York, United StatesAt Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vis ...
-
Lead, Data and IT-Support
3 weeks ago
Uncommon Schools New York, United StatesAs a member of Uncommons IT Support team, the Lead will own and support work streams and processes that will help ensure the Team achieves its goals and objectives. Beyond technical and data knowledge, the Lead must have strong change management, pl Support, IT, Relationship Mana ...
-
Lead Desktop Support
2 weeks ago
ITACCEL New York, United StatesDesktop Support Manager · On site NYC $100k+ · Responsibilities: · Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. · Prioritize and delegate tasks effectively to meet sup ...
-
IT Support Engineer Lead
1 week ago
Forge USA New York, United StatesAt Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vis ...
-
Lead IT Support Specialist
1 week ago
Simons Foundation New York, United StatesWe are seeking an experienced and dynamic individual to join our team as a Lead IT Support Specialist. The successful candidate will have a strong background in IT support, excellent people skills, outstanding leadership skills and a commitment to delivering high-quality service. ...
-
Lead, Data and IT-Support
2 weeks ago
Uncommon Schools New York, United StatesCompany Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of ...
-
Workday Support Lead
5 days ago
Proviniti New York, United StatesJob Description: · We are looking for an experienced · Workday Support Lead · to join our growing team. The Support Lead position is an integral part of the People Innovation team and will oversee and manage our Workday support team. In this role, you will lead a team of Analy ...
-
Lead Application Support
1 week ago
BAMM New York, United StatesJob Description: · Market Operations is globally responsible for the stability and daily IT operations for all financial trading applicationsThis position performs a 'Level 2' (L2) application support role for Cantor's Equities Algorithmic trading platform, electronic and hybrid ...
-
Compliance Support Lead
2 days ago
Russell Tobin New York, United StatesJob Description · Job DescriptionThe Client Solutions Manager (ie Compliance Support Lead) is responsible for managing strategy, direction, coordination and execution of a pilot program aimed to provide compliance support to strategic partners, specifically focused on integrity a ...
-
Lead, Data and IT-Support
1 week ago
Uncommon Schools New York, United StatesJob Description · Job DescriptionCompany Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student p ...
-
Lead IT Support Specialist
10 hours ago
Philanthropy New York New York, United States: We are seeking an experienced and dynamic individual to join our team as a Lead IT Support Specialist. The successful candidate will have a strong background in IT support, excellent people skills, outstanding leadership skills and a commitment to delivering high-quality servi ...
-
Application Support Lead
2 weeks ago
Fourier Ltd New York, United States Full timeThis position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firm's Commodities front, middle and back-o ...
-
Application Support Lead
2 weeks ago
Fourier Ltd New York, United StatesThis position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firms Commodities front, middle and back-of ...
FT Support Lead - New York, United States - Five Below
Description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to "Wow the Customer", assist with front end operations, cash management, cleanliness, safety, and driving sales.
How do they do it?
As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value These values translate into creating the coolest brand on the plant, where talented people want to grow their here is how
Wow the Customer: Put the customer first and make a difference in people's lives
Unleash Passion: Check your ego at the door and do what you say you will do
Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible: Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
Customer Service
Organization
Productivity
Ability to multi-task
Follows Direction
Professionalism
Trainer/Developer/Motivator
Communication
Sales Driver/Goal Oriented
RESPONSIBILTIES:
Five Below is an Equal Opportunity Employer.
Position Type:
Hourly
BE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Careers Site at to verify the posting.