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    IT Applications Support - San Diego, United States - ASML

    ASML
    ASML San Diego, United States

    3 weeks ago

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    Description

    Job ID:
    J-

    Introduction

    The ASML Development and Engineering tool environment is used by more than 8000 research and development engineers worldwide. Are you the Application Support Engineer who supports our Research and Development engineers to get most out of their state of the art CAD, development and simulation tools?

    At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers.

    These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms.

    Our headquarters are located in the heart of the Eindhoven region, also known as 'Brainport', Europe's top tech hub.

    The IT division supports information management, infrastructure and key business processes across ASML.

    A department within the IT organization is R&D (Research & Development); this department is responsible for the engineering infrastructure services and applications/tooling for ASML's research and development organization.

    We ensure that these services are running in an optimal way and we look at innovating the services. We also support the IT applications that are used at ASML.

    Job Mission


    As an Electrical Applications Engineer within the IT solution delivery Hardware group you are responsible for providing 1st and 2nd line support to ASML's Research and Development organization, in particular the electronics designers and analytics engineers.

    You will work in close cooperation with the ASML internal customer and the IT Solution Teams.

    This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

    Duties and Responsibilities


    You will be part of the IT Hardware department consisting of more than 50 people, in a support team of 6 application support engineers.

    Intake of end-user calls via phone, mail or support system; align with end-users on issue definition.
    Handle support calls, try to solve issues immediately, or create incidents to follow-up. Monitor progress of open tickets. Drive progress towards internal and external partners for incident resolution.
    Incident management and identifying problems for supported Services, mainly in the Electrical Engineering and Engineering Simulation area.
    Support and handle standardized requests from engineering.
    Participate as technical IT support engineer in running projects within the team.
    Investigate and suggest non-standard changes with a limited scope.
    Deliver support on IT services based on Windows and Linux.
    Perform limited application and infrastructure testing as part of change or escalation management.
    Other duties as assigned.

    Education and

    Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology.

    2+ years of experience in supporting engineering applications is a prerequisite, in particular Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications.

    Basic understanding and practical experience with:
    Shell scripting
    Linux / Windows OS knowledge.
    MS Office applications.
    Mentor Graphics
    E-CAD

    EDA
    Siemens
    Printed Circuit Board design
    Cable design
    Embedded systems
    Smart system design

    FPGA
    KiCAD

    MATLAB
    Labview

    PLC
    When working as an Application Support Engineer at ASML you will have the opportunity to grow in your job and improve your skills in the following areas:

    Focus on multi-disciplinary Hardware Engineering processes and Technical Computing/Analytics applications.
    Support Engineering processes, assist with Design questions and Application support (knowledgeable support desk).
    Take ownership on reported issues and escalate when needed.
    Work in close alignment in a team of multiple support engineers.
    Align with multiple Agile teams on solutions for the developers (users).

    Skills

    Highly motivated team player
    Shows initiative and problem-solving attitude.
    Independent, accurate, systematic approach, problem solving.
    Pragmatic, practical, flexible and committed to quality
    Analytical skills
    Think practical on the impact of decisions for end-customer / user.
    Strong communication skills and proficiency in the Dutch and English language.

    Other Information


    This position is located in San Diego, CA and works on a hybrid schedule; 3 days onsite, 2 days remote.

    Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

    Occasionally required to move around the campus.
    Occasionally lift and/or move up to 20 pounds.

    Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.

    While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

    EOE AA M/F/Veteran/Disability


    Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.

    All candidates receiving an offer of employment must successfully complete a background check band any other tests that may be required.

    Diversity and inclusion

    ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.

    It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

    We recognize that diversity and inclusion is a driving force in the success of our company.

    Need to know more about applying for a job at ASML? Read our frequently asked questions .

    Request an Accommodation

    ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

    An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment.

    If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to to initiate the company's reasonable accommodation process.

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