Application / Technical Support - San Diego, CA, United States - ASML

Description

The ASML Development and Engineering tool environment is used by more than 8000 research and development engineers worldwide. Are you the Application Support Engineer who supports our Research and Development engineers to get most out of their state of the art CAD, development and simulation tools?
At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers.

These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms.

Our headquarters are located in the heart of the Eindhoven region, also known as 'Brainport', Europe's top tech hub.
The IT division supports information management, infrastructure and key business processes across ASML.

A department within the IT organization is R&D (Research & Development); this department is responsible for the engineering infrastructure services and applications/tooling for ASML's research and development organization.

We also support the IT applications that are used at ASML.

As an Electrical Applications Engineer within the IT solution delivery Hardware group you are responsible for providing 1st and 2nd line support to ASML's Research and Development organization, in particular the electronics designers and analytics engineers.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

You will be part of the IT Hardware department consisting of more than 50 people, in a support team of 6 application support engineers.

Intake of end-user calls via phone, mail or support system; Handle support calls, try to solve issues immediately, or create incidents to follow-up.

Incident management and identifying problems for supported Services, mainly in the Electrical Engineering and Engineering Simulation area.
Participate as technical IT support engineer in running projects within the team.
Deliver support on IT services based on Windows and Linux.
Perform limited application and infrastructure testing as part of change or escalation management.
Bachelor level or equivalent in Electrical Engineering, Embedded Systems or Information Technology.

2+ years of experience in supporting engineering applications is a prerequisite, in particular Electrical Engineering applications, HDL design and/or Technical Computing/Analytics applications.

Linux / Windows OS knowledge.
MS Office applications.
E-CAD
Cable design

FPGA

MATLAB

PLC
When working as an Application Support Engineer at ASML you will have the opportunity to grow in your job and improve your skills in the following areas:
Focus on multi-disciplinary Hardware Engineering processes and Technical Computing/Analytics applications.
Support Engineering processes, assist with Design questions and Application support (knowledgeable support desk).
Align with multiple Agile teams on solutions for the developers (users).
Pragmatic, practical, flexible and committed to quality
Strong communication skills and proficiency in the Dutch and English language.
3 days onsite, 2 days remote.

Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.

EOE AA M/F/Veteran/Disability

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.

Diversity and inclusion

It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.

We recognize that diversity and inclusion is a driving force in the success of our company.
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment.

If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to .