Principal Client Delivery Partner - San Francisco, United States - BetterUp

Description

Lets face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We cant cram it all in here, but youll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck.

You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team youve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, its not for everyone. But for people with fire in their belly, its a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds excitingand the job description below feels like a fitwe really should start talking.

As BetterUps Client Delivery Lead (CDL) youll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients.

As the inaugural CDL at BetterUp, youll also be charged with helping design and implementing the blueprint for large-scale multi-product platform deployments.

This role will report to the Head of Customer Success for Global Accounts and will require extensive collaboration across go-to-market, product and operations department leaders and teams.

What youll do:

Delivery Management:
Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.

Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.

Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.


Client Relationship Management:
Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.


Governance :

Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing).

Develop and implement strategies for continuous improvement.


Comms & Change Management :
Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.


Collaboration & Advocacy:
Lead post-sale planning and execution across cross-functional delivery teams spanning Customer Success, People Insights, Services and Product.

Champion Voice of Customer with BetterUps product and go to market leadershipRisk & Escalation Management :
Design and run issue/escalation and risk management practices (identification resolution). Quarterback escalation management with client stakeholders.

If you have some or all of the following, please apply:10+ years of software and/or service delivery experience (execution and/or leadership)5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)Influencing / working cross functionally (independently navigate well through an org)Ability to look around corner / uncover early indicators of risk to drive proactive remediationExtensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companiesMinimum 20% travel required (client onsite travel)At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

Access to BetterUp coaching; one for you and one for a friend or family memberA competitive compensation plan with opportunity for advancementYear-round charitable contribution of your choice on behalf of BetterUp401(k) self contributionWe are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee.

We know applying for a job can be intimidating, please dont hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc.

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status.

In addition to federal law requirements, BetterUp Inc.

complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators.

The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits.

This range may be modified in the future.

The base salary range for this role is $165,000 $247,250.Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family.

By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice .

If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to .coHow does BetterUp's mission align with your personal or professional aspirations? *Do you now or at a future date require visa sponsorship to work in the United States? *Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in BetterUps Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A 'disabled veteran' is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Voluntary Self-Identification of Disability Form CC-305Page 1 of 1OMB Control Number Expires 04/30/2026Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in BetterUps Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A 'disabled veteran' is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number Expires 04/30/2026Why are you being asked to complete this form? We are a federal contractor or subcontractor.

The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S.

Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities.

If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinsons disease, multiple sclerosis (MS)Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryDisability Status


PUBLIC BURDEN STATEMENT:

According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

This survey should take about 5 minutes to complete.#J-18808-Ljbffr