Jobs
>
Cleveland

    IT Field Engineer - Cleveland, OH, United States - Atriyo LLC

    Atriyo LLC
    Atriyo LLC Cleveland, OH, United States

    3 weeks ago

    Default job background
    Description

    Hi,

    Job Title: IT Field Engineer

    Location: Parma, OH, 44130(onsite)

    Duration: 6+Months

    If anyone is interested in this position please reach me :

    Job Description:

    Candidates must have the following knowledge and reflect on resume:

    o Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve.

    o Troubleshooting user account access for existing team members.

    o Troubleshooting select application system issues and working with level 2 technical support groups to resolve issues that cannot be resolved by self.

    o Run out access management requests for new hires being onboarded by the line of business.

    o Familiarity with AWS workspaces or virtual machines a plus.

    o Technical aptitude to perform time trials on application latency and slow-down issues to support level 2 testing and support questions.

    o Technical aptitude to learn and support user applications.

    o Formal programming knowledge or experience (e.g. Python, C++, Java) or scripting (javascript) preferred.

    o Provide technical assistance to user community for workstations, desktop applications and scanning equipment.

    There is no extensive lifting, walking or standing.

    Manager will review resumes and be seeking o Technical specialist capabilities – beyond just MS-Office skill-sets. Experienced Technical Service Desk skills or formal MIS degrees preferred

    Dress code is o Relaxed Business Casual. Professional look, no slogan T-shirts, etc.

    Report to 5575 Venture Drive Unit D, Parma, OH 44130 and parking is free on site

    Typically Required:

    • 4-year college degree or equivalent experience in a related field.
    • CompTIA CTT+ Certification within 12 months of hire.
    • CompTIA Virtual CTT+ Certification within 18 months of hire.
    • Requires advanced computer/connectivity competencies.
    • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
      • Possesses strong written and verbal communication skills.
    • Possesses self-motivation, strong organizational skills and strong interpersonal skills.
    • Possesses ability to perform job duties and prioritize work without direct supervision.
    • Requires time and territory management skills.
    • Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks.
    • Possesses methodical approach to identifying problems and developing solutions.
    • Requires proficient use of Microsoft Office computer programs.
    • Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.
    • ​​***Shift timings***
    • :00 AM to 4:00 PM (Mon to Fri)
    Job Type: Temp to Engage

    Roles & Responsibilities

    All TAS roles are responsible for supporting and driving key Services initiatives, including:

    MIF Retention
    Wallet Share (Volume Building and Lead generation)

    Drive document volume by conducting customer training on the basic and advanced features of targeted connected products and applications including color and high volume units as part of standard installation fees and maintenance contracts. May develop and deliver a variety of customized training depending upon customer's need, e.g., customized training plan, feature application training, software training, etc., for an additional fee or as contracted with client. Follows-up with customers on feedback received from provided training, to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills.
    • Trains customers on Ricoh devices and designated Solutions as specified in Policy, associated Playbook and other documented guidelines.

    Installs and sets print drivers to default.
    Visits current customers with low volume in an effort to increase total document volume.
    Registers customers for company website and informs them about process for requesting service and supplies.
    Identifies potential sales leads for Sales and Network Service departments.
    Works with Service management to ensure proper request procedures are followed.
    Accounts for all time and activity by recording information in the Activity Tracking system.
    Presents a professional image in business dress and behavior.
    Performs other duties as assigned.

    Demonstrates expertise and provides specialist services

    Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team.
    Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods.
    Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
    Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. Manages Territory
    Responsible for managing own time and schedule
    Schedules training based account priority and territory to limit travel and improve efficiency.
    Identifies and targets customers that have under-utilized Ricoh equipment/ systems.
    Works closely with Ricoh sales partners to maximize equipment leads, upgrade opportunities, supply sales and sales of Ricoh services.
    Develops and executes monthly plan that meets or exceeds minimum on-site customer trainings and TDV visits.
    Maintains and manages all activities that result in meeting or exceeding minimum volume growth expectations.
    Completes all required administrative tasks in an accurate and timely manner.
    Travel to other areas within region to help with large installs as needed and approved by Area Director

    Customer Service

    Proactively seeks ways to improve Ricoh equipment/ systems performance that results in greater customer satisfaction with Ricoh.
    Acts as a communication link on unresolved technical problems/issues.
    Maintains productive, professional relationship with all customers.
    Maintains productive, professional relationship with all Ricoh personnel.

    Minimum Qualifications

    Typically Required:
    • 4-year college degree or equivalent experience in a related field.
    • CompTIA CTT+ Certification within 12 months of hire.
    • CompTIA Virtual CTT+ Certification within 18 months of hire.
    • Requires advanced computer/connectivity competencies.
    • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
      • Possesses strong written and verbal communication skills.
    • Possesses self-motivation, strong organizational skills and strong interpersonal skills.
    • Possesses ability to perform job duties and prioritize work without direct supervision.
    • Requires time and territory management skills.
    • Requires understanding and operation of office imaging products, computer equipment, data communications and related area networks.
    • Possesses methodical approach to identifying problems and developing solutions.
    • Requires proficient use of Microsoft Office computer programs.
    • Possesses excellent customer service skills including ability to present new concepts and follow-up to ensure approved concepts are implemented and maintained.
    Required Skills

    Help Desk/Service Desk

    data entry
  • Careerbuilder-US

    Field Engineer

    1 week ago

    Careerbuilder-US Cleveland, United States

    Overview · Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Kell ...

  • Careerbuilder-US

    Field Engineer

    3 weeks ago

    Careerbuilder-US Cleveland, United States

    Overview · Keller is the world leader in geotechnical construction and deep foundations. With a North American presence of over 100 years, we operate as the market leader with over 50 offices throughout the US and Canada. By connecting global resources and local experience, Kelle ...

  • Insight Global

    Field Engineer

    4 weeks ago

    Insight Global Cleveland, United States

    Openings for field technicians and managers ranging in salary from 40-70k. · Roles open covering a variety of territories. Manager and technician openings in Cleveland. · One opening in Columbus with occasional travel to a client on site in Cincinnati · Day-to-Day · Insight Gl ...

  • Insight Global

    Field Engineer

    4 weeks ago

    Insight Global Cleveland, United States

    Openings for field technicians and managers ranging in salary from 40-70k. · Roles open covering a variety of territories. Manager and technician openings in Cleveland. · One opening in Columbus with occasional travel to a client on site in Cincinnati · Day-to-Day · Insight G ...

  • Insight Global

    Field Engineer

    4 weeks ago

    Insight Global Cleveland, United States

    Openings for field technicians and managers ranging in salary from 40-70k. · Check out the role overview below If you are confident you have got the right skills and experience, apply today. · Roles open covering a variety of territories. Manager and technician openings in Clev ...

  • Murata Machinery Usa Inc

    Field engineering

    2 weeks ago

    Murata Machinery Usa Inc Cleveland, OH, United States Full time

    Install and service Murata Machine Tools products. Assist sales personnel and train customer personnel. Cross-train on both Metal Forming and Metal Cutting products as assigned for best overall Customer Service. · Install and demonstrate new machines in customer plants, includin ...

  • Hilti Corporation

    Field Engineer

    2 weeks ago

    Hilti Corporation Cleveland, United States

    What's the role? · *Can be based in the Cleveland or Columbus area - will cover Northern OH market* · This position provides technical support and drives the sales of specified products to salesforce and customers(buying and non-buying) consistent with Hilti's strategy. This pos ...

  • Atriyo LLC

    IT Field Engineer

    3 weeks ago

    Atriyo LLC Cleveland, United States

    Hi, · Job Title: IT Field Engineer · Location: Parma, OH, 44130(onsite) · Duration: 6+Months · If anyone is interested in this position please reach me : · Job Description: · Candidates must have the following knowledge and reflect on resume: · o Administer Technology-oriented i ...

  • Turner Construction

    Field Engineer

    3 weeks ago

    Turner Construction Cleveland, United States

    Division: · Mid-North · Project Location(s): · Cleveland, OH 44115 USA · Minimum Years Experience: · Travel Involved: · Job Type: · Regular · Job Classification: · Entry · Education: · Job Family: · Construction · Compensation: · Salaried Non-Exempt · Position Desc ...

  • Turner Construction

    Field Engineer

    3 weeks ago

    Turner Construction Cleveland, United States

    Position Description: Assigned to a field operations team to assist in obtaining, evaluating and coordinating information needed to construct the project in accordance with contract documents and to assure work meets all safety standards, is within schedule requirements, and is c ...

  • Atriyo LLC

    IT Field Engineer

    3 weeks ago

    Atriyo LLC Cleveland, United States

    Hi, Job Title: IT Field Engineer Location: Parma, OH, 44130(onsite) Duration: 6Months If anyone is interested in this position please reach me : Job Description: Candidates must have the following knowledge and reflect on resume: o Administer Technology-oriented issues escalated ...

  • BioTalent

    Field Services Engineer

    2 weeks ago

    BioTalent Cleveland, United States

    Our client is looking for a FSE in the Cleveland OR Pittsburgh area. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment. · This role is remote with regular travel to clients around the Greater Clev ...

  • Activ8 Recruitment & Solutions

    Field Service Engineer

    6 days ago

    Activ8 Recruitment & Solutions Cleveland, United States

    An international manufacturing company specializing in machine-tool technology is looking for a Field Service Engineer based in Cleveland, OH. The ideal candidate will have a maintenance background and will be able to provide field service support up to 90% precent of the time. · ...

  • Apex Ventures

    Engineers for the field of commissioning

    3 days ago

    Apex Ventures Mayfield Heights, United States

    The R&D Mechanical Engineering GmbH & Co. KG is the sought-after specialist in the market of machine tools. Retrofits, conversions, and maintenance of CNC machines are carried out independently of the manufacturer. · R&D Mechanical Engineering is part of a group of companies that ...

  • OtterBase

    Field Service Engineer

    1 week ago

    OtterBase Cleveland, United States

    Job DescriptionJob Description · Strong problem-solving skills relating to mechanical, electrical, hydraulic, and pneumatic equipment are required. Applicants should be able to study and interpret blueprints, schematics, manuals, and other machine specifications and determine ins ...

  • Activ8 Recruitment & Solutions

    Field Service Engineer

    4 days ago

    Activ8 Recruitment & Solutions Cleveland, United States

    An international manufacturing company specializing in machine-tool technology is looking for a Field Service Engineer based in Cleveland, OH. The ideal candidate will have a maintenance background and will be able to provide field service support up to 90% precent of the time. ...

  • Mevion

    Field Service Engineer

    3 weeks ago

    Mevion Cleveland, United States

    Job Description · Job Description · Position Summary: · Reporting to a Field Service Manager, a Field Service Engineer Level 1 will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer Level 1 will learn and become pr ...

  • BioTalent

    Field Services Engineer

    3 weeks ago

    BioTalent Cleveland, United States

    Our client is looking for a FSE in the Cleveland OR Pittsburgh area. The Field Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customers equipment. · This role is remote with regular travel to clients around the Greater Clev ...

  • Riverside Recruiting

    Manager of IT Field Engineers

    2 weeks ago

    Riverside Recruiting Cleveland, United States

    I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies I recruit for is looking to hire a: · Manager of IT Field Engineers · $65,000 to $80,000 salary + bonus · Direct-hire, full-time employment · Cleveland, Ohio hybrid remote · Compa ...

  • GE Healthcare

    Field Engineer 1

    1 week ago

    GE Healthcare Cleveland, United States

    Job Description Summary · The Field Engineer I performs on time and accurate Preventative Maintenance in the patient monitoring and networking modalities. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works w ...