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    Field Engineer - Cleveland, United States - Insight Global

    Insight Global
    Insight Global Cleveland, United States

    4 weeks ago

    Insight Global background
    Description

    Openings for field technicians and managers ranging in salary from 40-70k.

    Check out the role overview below If you are confident you have got the right skills and experience, apply today.

    Roles open covering a variety of territories. Manager and technician openings in Cleveland.

    One opening in Columbus with occasional travel to a client on site in Cincinnati

    Day-to-Day

    Insight Global is seeking a Field Engineering Manager for one of our clients who is in the field of education management. Our client is a growing leader in the education space, operating schools and educational programs around the world that span the life of a student from early learning to higher education. We need someone who has experience managing technical support individuals, traveling onsite weekly to establish procedures, and ensure operational readiness for all of the environment's technologies. This is a direct hire opportunity.

    As the Field Engineering Manager, you will directly manage four individuals with a dotted line to about 30 individuals all of which who operate as Field Technicians. The field technicians are responsible for troubleshooting and maintaining smartboards, electronic whiteboards, projectors, printers, etc. in a school environment. You will be responsible for mentoring and providing leadership to these technicians to increase overall performance and job satisfaction. You will be the escalation point for all site leadership and be required to respond in a timely manner.

    Other responsibilities will include but not limited to:

    Create and foster a service-based relationship with school leadership and personnel to maintain awareness of site satisfaction and issues

    Create and foster a relationship to monitor and assure customer satisfaction levels with school leadership (head of school, director, regional vice president, etc.) for all assigned schools

    Collaborate and communicate with all applicable partners to elicit the highest levels of adherence to contractual obligations and cooperation / assistance in non-defined needs

    Maintain an effective understanding of Information Technology as it progresses over time and contribute ideas to develop new solutions.

    Create and maintain detailed records & notes relating to projects, hardware, procedures, etc.

    Must-haves

    Experience working in an IT environment in a school setting

    Experience troubleshooting IT technology -- specifically Windows machines

    Excellent communication skills both verbal and written

    Experience managing people

    o Ability to coach, mentor, motivate and provide disciplinary action as needed

    Strong relationship management skills

    Plusses

    Experience with Chromebook support

    Experience in a quality assurance type role

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