Customer Service Representative - El Dorado Hills, United States - V3 Electric

V3 Electric El Dorado Hills, United States

3 weeks ago

Description

Job Description

Why V3?

V3 Electric is one of the nation's fastest growing solar companies and we were recently named to Inc. 5000's fastest-growing private companies in the US. Other noteworthy awards include Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program.

Brief Description:

We are looking for someone who is an organizer, detail-oriented and strong academically. You must be able to initiate and start tasks on your own and be able to manage yourself. Those who are able to multitask and prioritize responsibilities do best in this position. We offer a fun, challenging and rewarding work environment for our employees. This is a great opportunity for someone looking to start growing their career and is interested in growth.

Responsibilities:

Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, including difficult/escalated callers
Keep records of customer interactions, process customer accounts and provide follow-up support
Follow communication procedures, guidelines and policies

Skills

Must have a strong work history and a proven punctuality track record.
Proven customer support experience
Strong phone contact handling skills
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: $ /HR

Shift: Monday-Friday + Rotating Saturday, 8:00 AM-6:00 PM

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

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