Csr - Customer Service Representative - Monday - Roseville, United States - Maverick Electrical Services
4 weeks ago
Description
Responsibilities
- Answers/ schedules incoming calls and appointments
- Manages outbound calls to existing client base
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to provide an excellent customer experience
Skills
- Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma
Benefit Conditions:
- Waiting period may apply
This Company Describes Its Culture as:
- People-oriented -
- supportive and fairness-focused
- Teamoriented cooperative and collaborative
Communication method(s) used:
- Phone
- Chat
- No
Pay:
$ $21.00 per hour
Expected hours:
No less than 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Work setting:
- Inperson
- Office
Experience:
Customer Service: 1 year (preferred)
- Phone
Ability to Relocate:
- Roseville, CA: Relocate before starting work (required)
Work Location:
In person
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