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    Card Services Operations Manager - Walnut Creek, United States - Mechanics Bank

    Mechanics Bank
    Mechanics Bank Walnut Creek, United States

    3 weeks ago

    Default job background
    Description
    Mechanics Bank is currently searching for a Card Services Operations Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site at our Walnut Creek or Roseville offices.

    Responsible for managing all day to day functions related to Card Services ensuring Claims Operations and Card Services operational activities run smoothly and efficiently.

    Provides leadership, training and supervision within the department as well as the Company.

    Assumes responsibility and is accountable for mitigating losses, providing excellent service, meeting regulatory requirements, continuous improvement initiatives and transformational activities, including scalability and ongoing regulatory readiness.

    Ensures department is adhering to company policies and procedures.
    Develop a highly motivated results driven team that is action oriented. Oversee Card Services which includes Reg E Dispute Processing, Card Fraud Management, and Card Operations and Services.

    What you will be doing:

    • Directly oversees assigned Card Services organization. Demonstrates a deep and broad understanding of the Card Operations and Services Business and Card Fraud Mitigation while managing customer friction.
    • Develops strategies, detection methods, conducts analysis and provides detailed reporting. Responsible for recalibrations of detection tools.
    • Maintains an ongoing understanding of Visa Rules, Settlement Activities, and Regulatory reporting. Responsible for Card Services expenses, billing and ordering.
    • Possess Advanced knowledge of Reg E, Chargeback rules, Rights and Options, BCP Planning, Risk Assessments, Model Validations, and Vendor Liaison Management and Assessments.
    • Manage Card Portfolio Inventory, Procurement, Purging and Fulfillment activities.
    • Support Card BIN Management/Card Types and functional capabilities along with Product.
    • Responsible for executing on Card Re-Issue strategies, processing and ongoing activities. Manage inactive card portfolio, hard token oversight, Card Applications ownership, Interchange Network functionality, understand revenue opportunities, and Card Fraud tools.
    • Identify opportunities and add value to overall business. Create Proactive and innovative solutions which address business challenges and achieve organizational goals and objectives. Supports implementation of key strategic initiatives working closely with business users at all levels of the organization.
    • Plan and execute effective change management programs to ensure proper business acceptance and user effectiveness which align with transformation imperatives.
    • Partner with technology vendors and develop enhancements, executing efficiencies, improving client experiences, ensuring alignment in design and execution with bank vision and strategies.
    • Coordinates with Compliance and Audit leaders regarding responses for internal and independent third party and regulatory audits. Develop an effective first line of defense model to meet regulatory requirements.
    • Establish a risk culture by embedding the risk framework in the business functions.
    • Demonstrates personal resilience and an ability to lead through change
    • Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.
    • Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
    • Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to effective delegation of assignments, developing schedules and necessary training.
    • Promotes corporate culture through coaching, guidance and staff motivation.
    • Perform with clear and substantive speaking, writing, packaging, and presentation skills. Demonstrate confidence when facilitating and communicating with senior leadership.
    • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
    • Handles complex Customer Service and highly technical issues, assisting Business Partners and LOB's with escalated issues, troubleshooting, and/or other related situations. Responsible for providing exceptional service daily and ongoing in the Operation.
    • Performs other duties and projects as assigned

    Who you are:

    • Bachelor's degree or a minimum of 10 years related work experience. Work related experience should consist of expertise in Card Services
    • Minimum of 5-year experience working in a similar position.
    • Experience in Banking industry required.
    • Experience in developing and delivering business transformation in areas such as process re-design, change management and technology enabled business changes.
    • Ability to manage competing priorities and re-adjust plans quickly, while maintaining a good understanding of the role and how the team plays in major organization change.
    • Strong business acumen and knowledge of operational activities and technology.
    • Demonstrates advanced knowledge on all regulatory and compliance requirements.
    • Organizational, time management, analytical skills, with proven ability to multi task.
    • Demonstrate strong oral, written and interpersonal communications skills. Ability to make formal and informal presentations, inside and outside the organization, speaking before assigned groups as needed.
    • Provide constructive feedback to subordinates, peers and manager as needed.
    • Capable to review technical designs and provide feedback and influence to ensure alignment to desired outcomes.
    • Advanced skills in personal Computer Operations; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
    • Ability to make effective decisions that have significant impact on the immediate work unit and cross functional departments.
    • Ability to provide consultation and expert advice to Management.
    #LI-AS1

    Pay Range:
    $78,000-130,000 annually


    Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.


    • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
    • Please view Equal Employment Opportunity Posters provided by OFCCP here.
    • To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
    #J-18808-Ljbffr
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