Club Operations Manager - Berkeley, United States - FAIRMONT

FAIRMONT
FAIRMONT
Verified Company
Berkeley, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Support the Club Director, Spa Director & Assistant Director of Club in the overall management and strategic direction of the Club, assuming the responsibilities of the Assistant Director in their absence
  • Oversee the operations functions of the Club as well assist Spa when needed
  • Supervise all Club Associates including Club Supervisors and support Club Directors with their department colleagues and their business needs
  • Assist and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
  • Ensure that monthly financial outlooks for all Club revenue streams are on time, on target and accurate
  • Ensure schedules for colleagues are done timely within budgeted hours and schedule is compliant within Club & Spa scheduling rules ensuring meals are taken properly and overtime does not accrue
  • Ensure full compliance to Club & Spa operating controls
  • Actively involved in the recruitment and professional development process of Club leadership positions
  • Responsible for overseeing hiring and training of all Club staff
  • Ensure all reviews for all departments are done in a timely manner
  • Maintain and improve SOP's for all departments
  • Responsible for maintaining the physical facilities at the highest level possible of cleanliness and function
  • Work closely with engineering to keep all facilities in working order including a PM program
  • Understand pool chemistry and upkeep dynamics
  • Developing knowledge base for all Club & Spa disciplines and revenue streams by participating in and monitoring programs
  • Maintain inventory and ordering of supplies
  • Monitor performance and attendance of all Club & Spa colleagues
  • Attend departmental meetings
  • Oversee the ongoing daily standup meeting dynamics
  • Maintain a robust communication log
  • Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance vendors
  • Understand and maintain technology such as operating/PMS system of the Club along with support software and support all teams in software knowledge and skills
  • Provide exceptional service to members and guests alike
  • Follow up directly on members comments and concerns and maintain a customer feedback program
  • Give prospective member tours in the absence or assistance to Membership Office.
  • Ensure the Club MOD program is comprehensive and effective
  • Enforce club rules and regulations
  • Administer a member retention program to improve customer satisfaction and loyalty
  • Assist with the marketing of the club product, internally and externally working closely with relative departments
  • Regularly participate in and oversee all activities and events scheduled for members
  • Attend regularly scheduled managers' and staff meetings in the Club.
  • Attend companywide, resortwide meetings.
  • Follow department policies, procedures and service standards
  • Interact with guests in a friendly, service oriented manner.
  • Follow all safety policies
  • Follow department policies, procedures and service standards
  • Other duties as assigned

Qualifications

  • Bachelor's Degree and/or previous leadership experience in a Health Club preferred
  • Minimum 2 years' experience in the athletic club/resort industry
  • Minimum 1 year experience in management
  • Basic knowledge of tennis, fitness, and aquatics
  • CPR and First Aid certification required
  • University/College degree in a related discipline preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information Physical Aspects of Position (include but are not limited to)**:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Hotel Overview:

Be a part of the historic "Castle in the Hills", The Claremont Club & Spa, A Fairmont Hotel, a timeless landmark turning moments into memories for 100 years.


Visa Requirements:
Must be legally authorized to work in the United States.


Salary Range:
$56,000
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