Group Account Supervisor - New York, United States - Heartbeat

Description

PLEASE NOTE: Candidates for this role must be able to work out of our New York, Philadelphia or Chicago offices.

How you'll strengthen the team:

Our team is looking for someone who exhibits integrity, trust and self-development. Beyond that, here's how you'll make your mark:

Tactics and Execution

• Develop marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools
• Creative: Collaborates on creative brief development
• Assume responsibility for the writing and preparation of marketing communications plans and proposals
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner
• Demonstrates the ability to think creatively and strategically

Client Relationship

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
• Relationship: Frequent, positive client contact with key clients
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients
• Lead role in ensuring timely, accurate client documentation & correspondence

How you'll grow with us:

Group Account Supervisor is where you'll start, but we're always planning for where you'll go. Group Account Supervisors are all expected to hone skills that will help build on their careers. Those skills include:

• Drives the process and details, and develops tactical plans. Forecasts budgets.
• Finances: Develops and administers clients' budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs, what to prioritize. Thorough knowledge of all basic financial tools necessary to account management
• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions
• Team Leadership: Takes on wider, informal leadership responsibilities within the agency
• Management: Team leader, provides clear and fair direction & feedback to junior account staff

What you're bringing with you:

Across 5+ years of experience, you know what it takes to slay Client Services. These are the core skills you've totally nailed:

Knowledge

• Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience
• Continuously learning technology
• Demonstrates and applies extensive and expert knowledge of assigned brands
• Successfully serves as point of authority and/or source of advice for therapeutic area
• Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

• Vision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details
• Planning: High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development.
• Demonstrates passion for the brand

Hell yes, I want to do all of that. But tell me more about Heartbeat...

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we've been named a 4-time "Best Place to Work" by AdAge and MM+M and a "Diversity & Inclusion Champion" by MedAdNews.

We care about three big things:

1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their sherpa and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.

2. Being the Best Place You'll Ever Work

This isn't all pool tables and Bagel Fridays — it's about giving you the support to do and be your best. Examples include the ability to work wherever (forever), unlimited PTO, and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.

3. Fostering a Diverse & Caring Community

We're the most diverse agency in healthcare, by design. No matter your story, you'll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We're proud to say that you can be anything you want at Heartbeat (as long as it's not an a**hole).

There's a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you'll experience it for yourself.

The Power of One starts with our people To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Heartbeat is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $70,000 - $117,500 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 6/1/2024.