Account Supervisor - New York, United States - Williams Lea

Williams Lea

Verified Company

New York, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Williams Lea is hiring for an Office Services Supervisor for our New York City office to work Monday to Friday 9:00 am to 6:00 pm

Pay:
$62,400/year

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Shortterm & Longterm Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Additional Employee Perks and Discounts

The Account Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.

Job qualifications

Bachelor's degree or equivalent experience
3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Prior experience managing vendors preferred
Basic P&L understanding a plus
Demonstrated experience prioritizing competing priorities under tight deadlines
Exceptional communication skills, both written and verbal
Good attention to detail

Job duties

(* denotes an "essential function")

Ensure team provides outstanding service to client, while building strong customer relationships
Create an environment conducive to service expansions and new business opportunities
Maximize profitability through the effective utilization of labor and resources
Immediately resolve any operational problems or issues
Produce required reports on schedule
Coordinate workflow within the team, prioritizing jobs and delegating duties to associates
Balance team's daytoday work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management
Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines
Train new employees on policies and procedures
Address performance issues among team members
Work with manager to create development plans and challenging assignments for team members
Escalate to manager client or team concerns to proactively resolve issues

Who we are:
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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