Group Account Supervisor - New York, United States - VML

VML

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.

With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.

Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.

We deliver end-to-end solutions that result in revolutionary work.

Who we are looking for:

As a Group Account Supervisor, you will be responsible for supervising, managing, and training a smooth and well-oiled account team and their resources, ensuring strategic and scientific integrity.

You will supervise multiple account teams and may have different managers for various clients/brands.

You will have overall responsibility for the day-to-day management of the accounts and all aspects of the finished products and will be expected to engage your junior account team to assist in the planning and development of deliverables.

In this position, you must ensure your team delivers quality projects that are on-time and within budget.

What you'll do:

Management/Leadership

Drive the daytoday activities through strong account leadership, motivation, and supervision of junior team members
Engage in forward thinking and planning for accounts to ensure the team is "one step ahead" in planning and deliverables
Act as mentor to the individuals in the account group and identify opportunities for individual growth and experiences by setting goals and coaching, when appropriate
Triage the workflow to ensure a balanced workload for the team
Identify and help resolve people/departmental conflicts with practical solutions
Keep your manager informed of client activity/issues/opportunities
Understand client forecast/budget issues and find solutions
Mine your existing accounts for new projects and opportunities
Ensure team is adhering to internal processes (ie, server filing, client communication documents, time sheet submission and signoff) and find ways to improve your teams' standard operating procedures
Assist in recruitment of new team members when necessary
Be a steward of company culture and environment
Be a team player and step in to help when necessary
Network and work in partnership across VML Health and WPP, when appropriate
Foster and maintain a wide network of valuable relationships in the medical education communications and pharma business sectors (ie, follow clients to new company, keep relationships ongoing with key opinion leaders [KOLs])

Marketing Savvy/Strategic/Scientific Thinking

Be the brand champion by ensuring all agency efforts and projects are in the best interest of the brand and meet the overall strategic imperatives, positioning, and longterm vision
Possess an intimate knowledge of the therapeutic markets to which the brands belong and stay abreast of market trends and new product entries
Work with your senior team members to develop strong communication plans and secure the project list
Provide clients with strategic insights, using current market research data, publications, internal discussions, etc.
Establish good working relationships with KOLs
Understand the requirements of a variety of medical education projects and lead the team in successful execution, as efficiently as possible
Prepare and participate in new business pitches either within existing accounts or new prospects

Client Relationships

Collaborate with the SVP, AD on the account, provide guidance and strategic direction to client
Develop and maintain harmonious relationships with all levels of client team
Take responsibility for client satisfaction and identify new ways/solutions to strengthen relationships
Identify and resolve client conflicts quickly and efficiently; keep senior management abreast of any client issues
Provide proactive written recommendations to client on a regular basis
Proactively modify account processes to enhance the client experience
Demonstrate a knowledge of the therapeutic market and share timely information about changes to the market
Identify and lead organic growth within current business by developing and executing account growth plans

Creative

Participate in the development of breakthrough creative and innovative programs
Ensure highquality agency output, reflective of consistently superior creative and innovative product and constructively reject materials that do not meet this standard
Teach junior staff how to evaluate and comment on creative work
Identify new tal