- The position requires an AA/AS degree in a computer-related field or equivalent experience
- Advanced personal computer word processing, spreadsheet, database, and Windows OS skills
- Requires sufficient analytical skills to assess problems or unusual situations and develop solutions
- Install, configure, troubleshoot, and maintain all of the software applications and peripheral equipment used within AFW
- POS terminals, receipt printers, barcode scanners, barcode printers, signature captures, card readers, etc.
- Proficient in PC hardware (Enterprise IBM/Dell/HP is a plus)
- Proficient in enterprise network hardware and wiring
- Must have strong communication and training skills and be able to communicate technical information to non-technical users
- Travel to store locations
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
- Respond to customer calls into the help desk support line
- Create step-by-step training material with screenshots for customers
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures
- Collect feedback to determine patterns and issues such that they can be resolved or turned into FAQs that are easily understood to ease self-troubleshooting
- Maintain daily performance of computer systems
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic scans to resolve problems before they are reported
- Train incoming staff
- Escalate significant and recurring issues to the tier-3 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Requires constant use of arms, hands, fingers, eyes, legs, and back
- Long periods of sitting and standing
- Concrete Flooring
- Exposure to fluorescent lighting
-
Support Engineer
2 days ago
S&P Global Englewood, United StatesThe Team: · The current team is composed off highly skilled SRE engineers who constantly work on automation and enhance the reliability of the applications. They work on incident management, continual improvement and collaborate with colleagues in different domains to deliver dy ...
-
Support Engineer
3 weeks ago
IKEGPS, INC Broomfield, United StatesJob Description · Job DescriptionPosition Overview · The Support Engineer acts as the user-facing knowledge and expertise contact for our IKE products. As a Support Engineer, you will be responsible for providing our clients with an unmatched customer service experience ensuring ...
-
Training as a commercial office manager
2 weeks ago
Infinity Enterprises Brighton, United StatesApprenticeship Office Management (m/f/d) · Brighton · Full-time | DEKRA Automotive GmbH | Job ID: DE · Start of apprenticeship: August 2024 | Vocational school classes take place part-time (1.5 days per week). · Responsibilities · You will learn about various commercial function ...
-
Technical Support Engineer
3 days ago
Broadcom Inc. Broomfield, United States Full timePlease Note · : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) · 2. If you already have a Candidate Account, please Sign-In before you apply. · Job Description: · As a Level 3 Technica ...
-
Support Engineer
2 weeks ago
S&P Global Boulder, United States Paid WorkAbout the Role: · Grade Level (for internal use): · 10 · Software Engineer III · The Team: · The current team is composed off highly skilled SRE engineers who constantly work on automation and enhance the reliability of the applications. They work on incident management, continua ...
-
Client IT Support Engineer
1 week ago
Vaco Denver, United StatesWe are hiring a Client Support Engineer to troubleshoot and resolve client-facing incidents that happen with our healthcare client's integration work. Our client is rebranding and transitioning their software for their healthcare clients - this team will assist in the implementat ...
-
Technical Support Engineer
4 weeks ago
Kaseware Denver, United StatesJob Title: Technical Support Engineer · Location: Denver, Colorado (hybrid) · Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thi ...
-
Engineer, Remote Support
1 week ago
US Army Denver, United StatesJob Overview: As a Combat Engineer, you'll work quickly and skilfully to help Soldiers navigate while on combat missions by constructing bridges, clearing barriers with explosives, and detecting and avoiding mines and other environmental hazards. You'll provide expertise and come ...
-
Technical Support Engineer
3 days ago
System Soft Technologies Englewood, United StatesJob Responsibilities: · ● Responsible for coordinating with vendors, customers, installation technicians · regarding the install of purchased tech products · ● Track and assist in scheduling technicians for multiple jobs · ● Ensure installation is completed within a specified ti ...
-
Platform Support Engineer
2 weeks ago
Maxar Technologies Longmont, United StatesPlease review the job details below. · Platform Support Engineer · Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand and navigate our changing planet. O ...
-
IT Engineer/Help Desk Support
1 day ago
Tenth Circuit Court of Appeals Denver, United StatesMain content Job Details for IT Engineer/Help Desk Support · Court Name/Organization: Tenth Circuit Court of Appeals Overview of the Position: The Office of the Circuit Executive for the Tenth Circuit Court of Appeals located in Denver, Colorado is seeking a qualified Informa ...
-
Software Support Engineer
3 days ago
Real-Time Innovations Denver, United StatesAre you an enthusiastic, talented, and experienced Software Engineer with a passion for helping customers solve complex technical problems? Are you interested in the opportunity to grow a customer base of innovative engineers and develop business in the booming Industrial IoT spa ...
-
Lead Support Engineer
2 weeks ago
Fotokite AG Longmont, United StatesJob Description · Job DescriptionSalary: · Fotokite develops autonomous, high-endurance tethered unmanned aerial systems to help firefighters and public safety teams save lives. · Fotokite systems allow first responders to quickly and easily gain situational awareness after arri ...
-
Product Support Engineer
2 weeks ago
Spectra Logic Boulder, United States· Product Support Engineer · Boulder, Colorado – (Hybrid) · Summary: · The PSE position embraces a leadership role in the Support organization, as the interface between Development Engineering and the System Support Specialist team. · Identifying solutions to complex problem ...
-
Technical Support Engineer
1 week ago
KORE Software Denver, United StatesWho is KORE Software? · KORE Software stands as a leading innovator in business intelligence platforms, specifically designed for the sports and entertainment industries. Founded in 2002, the company has become a global leader in providing comprehensive solutions that include cus ...
-
Technical Support Engineer
1 week ago
Cribl, Inc Denver, United StatesCribl does differently. · What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motiva ...
-
Technical Support Engineer
1 week ago
Tecton Corporation Denver, United StatesAs a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing a ...
-
Senior Support Engineer
1 day ago
K3 Technology Greenwood Village, United StatesJob Description · Job DescriptionSalary: $65,000-$75,000/year · Who is K3 Technology? · K3 Technology is a Managed Services Provider based in Denver, CO. We have clients around the U.S. and we attempt to provide more than just services to our clients, but instead, a partnership. ...
-
Technical Support Engineer
1 week ago
Gravitee Denver, United StatesAbout Gravitee · In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business ow ...
-
Technical Support Engineer
3 weeks ago
Kaseware, Inc. Denver, United StatesJob Description · Job DescriptionJob Title: Technical Support Engineer · Location: Denver, Colorado (hybrid) · Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of gam ...
Technical Support Engineer I or II - Thornton, United States - American Furniture Warehouse
Description
Job DescriptionAFW is seeking an energetic IT Technical Support Engineer to provide software and network support, training, and troubleshooting in a networked microcomputer environment. This position provides support for a wide range of applications including Storis, Rocket, Microsoft, Apple, Google, IBM, and PC.
Starting Rate: $22-26/Hr
Job Requirements
About Us
At AFW we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
