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    Technical Support Engineer - Denver, United States - Gravitee

    Gravitee
    Gravitee Denver, United States

    2 weeks ago

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    Description

    About Gravitee

    In 2015, an exceptional team of developers came together while tackling API strategy and implementation challenges. Witnessing the unnecessary complexity in the API world and the absence of robust open-source solutions, they embarked on a mission to develop an all-encompassing API platform that empowers business owners with effortless control over their API ecosystem.

    Gravitee is the industry-leading open-source API platform, empowering developers and business users globally to create, manage, and monitor their APIs effectively.

    Driven by the commitment to provide customers with seamless control over their expanding API ecosystem and a strong belief in the principles of open source, we offer the most user-friendly platform by addressing customers' connectivity hurdles and proactively meeting their requirements.


    About The Role

    As the Technical Support Engineer, you will play a pivotal role in delivering exceptional technical support to our clients. This hands-on position is vital within our organization and requires a high level of technical expertise. Your problem-solving skills will be put to the test as you collaborate with clients in specialized and technical domains.


    What You Will Be Doing

    • Leading the investigation of multiple support tickets and working collaboratively to understand and resolve customer issues.
    • Prioritizing issues to provide customers worldwide with the necessary level of support in implementing our platform.
    • Creating knowledge articles to enhance our documentation and help customers better understand product use cases.
    • Driving innovation within the team and with customers to refine processes and tools.

    Essential Skills

    • High school diploma required.
    • 3+ years of relevant experience in a hands-on Level 2 Technical Support or DevOps role.
    • 2+ years of experience with REST and RESTful APIs.
    • Passionate about learning and delving into various technical areas.

    Desired Skills

    • Understanding of networking/web architectures, including HTTP.
    • Knowledge of Containers/Cloud Platforms (e.g., Docker, Kubernetes, AWS, GCP, Azure).
    • Experience with Access Management products, Identity Providers, OAuth2 protocol, and JSON Web Token standard.
    • Familiarity with databases (preferably MongoDB or RDBMS) and search engines (like ElasticSearch) is a plus.
    • Experience with trace analysis, debugging, and JVM troubleshooting is advantageous.

    CORE VALUES

    At Gravitee, we uphold our core values not just in writing but in practice.


    Passion:

    Channel your passion to excel in your domain, envision market trends, innovate, and enhance processes.


    Do What It Takes:

    Work diligently and swiftly to accomplish tasks at the highest standards.


    Professionalism:

    Respond promptly and courteously to the needs of both internal and external customers.


    Benefits at Gravitee

    • Competitive salary up to $90,000 BOE.
    • Comprehensive medical coverage for overall well-being.
    • Pension and 401k programs available for all locations.
    • Stock option plan for employees.
    • Generous holiday/vacation allowance.
    • Additional mental health days and birthday off.
    • Professional development allowance.
    • Exciting quarterly outings and annual offsites.
    • Hybrid work culture with office options.
    • Opportunity to work with top talents in the API technology sector and one of the fastest-growing companies.
    • Global company culture that is both enjoyable and industrious.
    • Abundant prospects for personal and professional growth.

      • At Gravitee, we value diversity and ensure equal treatment for all employees and applicants.

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