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    Technical Support Engineer - Englewood, United States - System Soft Technologies

    System Soft Technologies
    System Soft Technologies Englewood, United States

    1 week ago

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    Description

    Job Responsibilities:

    ● Responsible for coordinating with vendors, customers, installation technicians

    regarding the install of purchased tech products

    ● Track and assist in scheduling technicians for multiple jobs

    ● Ensure installation is completed within a specified time frame or be capable of

    meeting deadline obligations

    ● Reviewing and approving photos of installed equipment and materials

    ● Provide basic reporting recaps for all installs to ensure overall improvement in

    processes

    ● Responsible for conducting site surveys

    ● Resolve routine to complex customer problems through telephone discussions,

    remote desktop tools, live chat, and email.

    Preferred Experience

    ● Previous roles in cabling installation extremely valuable

    ● Experience in help desk or a call center environment

    ● Experience with Google docs, spreadsheets, email and excel

    ● Solid computer skills and an aptitude for learning new software

    ● Proactive thinker


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