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    Remote Application Support Analyst - Philadelphia, United States - Brandstetter Carroll Inc

    Brandstetter Carroll Inc
    Brandstetter Carroll Inc Philadelphia, United States

    3 weeks ago

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    Description

    Brandstetter Carroll is known for providing exceptional support services for our state-of-the-art applications. Our organization cultivates a cooperative and all-encompassing culture that promotes innovation and creativity. Enlist in our team and make a valuable contribution to our objective of delivering outstanding assistance to our varied customer base.

    Job Summary:

    As a Remote Application Support Analyst at Brandstetter Carroll, your main responsibility will be to serve as the primary contact for clients who require support with our applications. Your role will involve identifying and addressing application issues, delivering a smooth experience for our clients. Your proficiency and commitment will be essential in upholding client happiness and propelling the achievement of our support operations.

    Primary Accountabilities:

    Provide clients remote application assistance by chat, email, and phone.

    Identify, investigate, and fix application problems quickly and effectively.

    Help clients with the configuration, updates, and setup of applications.

    Using our ticketing system, you can record and monitor problems and their fixes.

    Work together with the development team to escalate and fix difficult problems.

    Inform customers about new updates, best practices, and features of the application.

    Participate in the development and upkeep of knowledge base articles and support material.

    Requirements:

    A bachelor's degree in computer science, information technology, or a related field.

    One or more years of experience in technical support or a related field.

    Excellent analytical and problem-solving abilities.

    Strong communication and customer service skills.

    The capacity to work independently and productively in a remote environment.

    A dependable internet connection and a designated workspace.

    Benefits:

    A full range of benefits, comprising:

    Insurance for health, dental, and vision

    Matching 401(k) program

    Paid time off, including holidays, sick leave, and vacation

    Adaptable work scheduleswork from anywhere

    Possibilities for professional growth:

    Workshops and training

    Mentorship initiatives

    Possibilities for career progression

    A dynamic and cooperative work atmosphere with virtual team-building exercises and events

    Opportunities for growth and advancement within the company.

    Important Information: Only people who are citizens or permanent residents of the United States may apply. Please do not apply if you are not an American citizen or resident.

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