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Service Manager
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Cascade Ventures Oakland, United StatesThe Bobrink Group is a constantly growing medium-sized company with a total of ten locations between Bremen and the North Sea coast. Since our founding in 1974, we have defined ourselves as a traditional company for premium automobiles. Our portfolio includes the brands BMW, MINI ...
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Manager, Actuarial Services
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Manager, Actuarial Services
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Managing Partner, Family Service
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Northstar Memorial Group Oakland, United StatesNorthStar Memorial Group is seeking a Managing Partner of Family Service at Chapel of the Chimes in Oakland, CA. With a collaborative team structure, each Managing Partner has the chance to make a lasting impact, driving the entrepreneurial spirit that defines us and our teams. A ...
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Expert IT Operations Service Manager
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PG&E Corporation Oakland, United StatesRequisition ID # 157344 · **Job Category**: Information Technology · **Job Level**: Individual Contributor · **Business Unit**: Information Technology · **Work Type**: Hybrid · **Job Location**: Oakland · Department Overview · The Enterprise Content Services (ECS) department with ...
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General Services Manager
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Manager of Aging Services
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Service manager
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Administrative Services Manager
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Family Services Manager
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Manager Social Services Case Management
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Manager, Social Services Case Management
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Service Manager
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Service Manager
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Service Manager
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Expert Services Manager
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Clinical Services Manager
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Food Service Manager Administrator
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Assistant Security Services Manager
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Manager Social Services
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Expert IT Operations Service Manager - Oakland, CA, United States - PG&E Corporation
Description
Job Category:
Information Technology
Business Unit:
Information Technology
The Enterprise Content Services (ECS) department within the PG&E Information Technology division is dedicated to supporting all business sectors, excluding the nuclear power plant.
The department excels in the design, development, delivery, and support of enterprise-class software solutions that ensure the secure and safe management of PG&E's electronic content and records.
Additionally, the ECS department is responsible for the operational and maintenance oversight of several critical production content and records management systems.
These systems empower business lines to fulfill electronic content and records management duties as dictated by both internal standards and external regulatory bodies.
In partnership with the Information and Records Governance (IRG) organization, ECS is committed to fostering and refining secure and compliant records management practices throughout the company.
The Information Technology Operations Service Manager, Expert functions as the key subject matter expert in the designated technology areas and works to provide strategic and tactical operational direction for the ECS operations team.
Develop and maintain relations ships with the vendor teams. Produce reports and visual management boards to measure and track KPIs and KRIs. Run daily operating review for operations team. Daily operational support activities, patching, vulnerability management, shift-left planning and execution.The service manager has overall responsibility for supporting PG&E's ECS business team's vision by improving service quality, providing root cause expertise, analysis, and leadership for quality implementations of new technology, while focusing on reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies.
The responsibilities include but are not limited to analysis, oversight, and coordination of escalated operations events related to privacy applications in IT and supporting infrastructure.
Collaborates with team or leaders to work on issues, projects or activities.
Identifies, defines and translates detailed performance critical use cases, test cases and test scripts and ensures it meets standards.
Conducts review of regulations, standards, procedures, records, data, and other documents relevant to audit scope, objectives, and criteria.Fields inquiries from users about problems with applications/software by assessing nature and scope of issue reported and determine potential resolution.
Provide operational subject matter expertise on ECS platforms like – Documentum, Zasio, Open Text File Intelligence, RecordPointHelp translate business requirements from the lines of business teams into functional requirements.
Respond to Privacy applications related incidents submitted via Remedy.
Co-ordinate incident resolution including co-ordination with SaaS application vendors.
BA/BS in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
~7 years experience in IT-Information Technology, or other job-related
PMI-Project Management Institute PMP-Project Management Professional certification
LSS-Lean Six Sigma Certification
ASM-Agile Scrum Master Certification
Expert IT Operations Service Manager professionals in Oakland
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Jessica Rigmaiden
Dynamic Office Manager
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Bautista Guerrero
Adaptable, Professionally Oriented College Student