- Responsible for all aspects of individual Practice Queues, including customer and patient satisfaction, personnel management, quality management, change management, and workforce planning and staff development. Responsible for proactively collaborating with Manager, administrative and practice leadership for their individual Practice Queues on an ongoing basis, to ensure each parties' needs are met, to troubleshoot issues as needed, and to plan for and address practice changes that impact scheduling processes or call volume. Responsible for ensuring that all areas within their individual Practice Queues achieve agreed upon practice specific and CPUP overall performance and service targets. This includes proactively diagnosing root causes when areas are not achieving performance and service targets, defining and implementing action steps to achieve improved performance, and communicating with the Manager, administrative and practice leadership for their individual Practice Queues on an ongoing basis. Responsible for proactively communicating with the Manager regarding status of operations, potential issues that may arise, a plan to resolve issues, and leveraging the scheduling expertise in the CPUP Ambulatory Access Center. Collaborates with the Senior Management team to ensure staffing needs are met as well as productivity guidelines are followed. Prepare reports for Manager on departmental activities, which include staff productivity, Individual queue performance, attendance and behavioral statistics and project updates. Coordinates monthly/daily staff departments meetings. Responsible for Quality Assurance for designated departments. Must provide assistance with day to day responsibilities regarding answering incoming patient calls, practice reports, MPM messages and voice mailbox retrievals. Comply with all HIPAA and JCAHO regulations.
- Coordinate Epic certification and recertification testing to ensure requirements are met
- Ensures effective utilization of materials and staff.
- Responsible for Insurance Validation, which includes training, resolving issues from staff and departments, and interacting with software support to resolve issues
- Report deceased, misidentified, and duplicate patients within Epic to the EMPI team
- Assist in performing the responsibilities of the individual queues as needed
- Responsible for the staffing needs of Individual practice queues
- Works with Manager and Practice Leadership to update and maintain physician scheduling protocols.
- Adjusts staffing in accordance with call volume and staff resources, ensuring coverage exists for routine call-outs
- Real-time daily monitoring of call statistics. Uses data to design and implement program and/or staffing changes.
- Provides ACD call volume, Staff productivity, Staff attendance records, and behavioral statistics to Manager and Practice leadership as defined by Manager.
- Proactively supervises individual Practice queues daily operations to mitigate the adverse impact of client changes to the practice operations (e.g. system change, process and role changes that will impact call volume, etc.)
- Works with IS and Telecommunications to correct system issues and problems that impact services provided by the CPUP Ambulatory Access Center.
- Conduct Quality Assurance telephone call assessments and notify users who do and do not meet UPHS standards for ensuring customer/patient satisfaction and department and Practice protocol standards are met.
- Supervise and assist in the training of new hires and existing staff
- Responsible for the maintenance of CPUP Ambulatory Access Center spreadsheets as defined by the Senior Supervisor
- Maintain staff schedules in accordance with departmental operation requirements
- Approve staff vacation, personal time, and holiday requests per staffing guidelines
- Implement all Scheduling and Registration activities for the CPUP Ambulatory Access Center
- H.S. Diploma/GED (Required)
- 5 years Relevant work experience with progressive responsibilities in positions held with demonstrated leadership and management skills.
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Access Center Representative
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VIRTUA Marlton, United States Part time**Job Summary**: · Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. S ...
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Access Center Representative
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Cardiology Consultants of Philadelphia, PC Philadelphia, United StatesJob Description · Job DescriptionCardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently has 40 locations throughout the Philadelphia area. ...
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Pennsylvania Medicine Philadelphia, United StatesPenn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, ...
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Virtua Health Marlton, United StatesAt Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something ...
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Access Center Navigator
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Virtua Health, Inc. Marlton, United StatesAt Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something ...
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Access Center Navigator
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VIRTUA Marlton, United StatesJob Summary: · Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serv ...
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Access Center Supervisor
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Nemours Foundation Wilmington, United StatesThis position is responsible for the day-to-day operations and performance of the DV Central Scheduling Call Center. Primary responsibilities include but are not limited to: · * Supervises staff, evaluates work and current state results, monitors staff time, and recommends and im ...
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Access Center Supervisor
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Nemours Children's Health Wilmington, United StatesJob Description · This position is responsible for the day-to-day operations and performance of the DV Central Scheduling Call Center. Primary responsibilities include but are not limited to: Supervises staff, evaluates work and current state results, monitors staff time, and re ...
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Access Center Supervisor
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Nemours Foundation Wilmington, United StatesNemours is seeking an Access Center Specialist II - Otolaryngology for Wilmington, DE location. · The Access Specialist II - Serves as a liaison between the provider and the patient to ensure patients' access needs are met timely. This is a versatile position that supports provid ...
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Access Center Specialist II
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Nemours Foundation Wilmington, United StatesNemours is seeking an Access Center Specialist II to join our Nemours Children's Health team in Wilmington, DE. · The Access Specialist II - Outbound Focus Orthopedics serves as a liaison between the provider and the patient to ensure patients' access needs are met timely. This i ...
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Access Center Specialist II
5 days ago
Nemours Wilmington, United StatesNemours is seeking an Access Center Specialist II - Otolaryngology for Wilmington, DE location. · The Access Specialist II · - Serves as a liaison between the provider and the patient to ensure patients' access needs are met timely. This is a versatile position that supports pro ...
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Access Center Specialist II
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Nemours Children's Health Wilmington, United StatesJob Description · Nemours is seeking an Access Center Specialist II - Otolaryngology for Wilmington, DE location. · The Access Specialist II - Serves as a liaison between the provider and the patient to ensure patients' access needs are met timely. This is a versatile position ...
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Customer Care Ambassador
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Resources for Human Development Inc Philadelphia, United States: · **Job title** · Clinical Call Center Lead - FPCN-CCCL · **LPN required** · **Location** · Patient Access Center · 4700 Wissahickon Ave · Philadelphia, PA · **THIS IS NOT A REMOTE POSITION** · **The Family Practice & Counseling Network (FPCN)** provides comprehensive primary ...
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Accela Rehab and Care Center at Somerton Philadelphia, United States**Now Hiring Part-time Receptionist** · - Part-time, evening shift 3-9pm Monday-Thursday · - Every other weekend day shift 7a-3pm · - Competitive Benefits Package · - PTO · - Opportunity for growth · - Hands-on Management team · - Tapcheck · - Employee recognition incentives · - ...
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Patient Access Rep
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Temple University Health System Philadelphia, United States**PATIENT ACCESS REP (2:30pm-11:00pm EOW)** · Ensures that all patients are correctly and efficiently registered for hospital services. Gathers and processes all registration, billing and related information from patients in the Admissions, Outpatient, Radiology areas and/or Emer ...
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University of Pennsylvania Philadelphia, United StatesUniversity Overview · The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World ...
Supervisor Ambulatory Access Center - Philadelphia, United States - Penn Medicine
Description
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Job Title: Supervisor Ambulatory Access Center
Department: Access Center
Location: Centre Square West Tower Market Street
Entity: CPUP
Hours: Mon-Fri per department needs
Summary:
Responsibilities:
Education or Equivalent Experience:
We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.
Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer.
Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER:
214697
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