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    Assistant Store Manager 1 - Los Angeles, United States - Mother's Market & Kitchen, Inc.

    Mother's Market & Kitchen, Inc.
    Mother's Market & Kitchen, Inc. Los Angeles, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Pay Range: $66,560 -$75,000

    JOB OVERVIEW

    Under the Store Manager supervision, the Assistant Store Manager performs the following duties:

    TYPICAL DUTIES & RESPONSIBILITIES

    • Oversee, direct, and assist in store and restaurant operations
    • Follow up on cashier settlements, store promotions, and shift coverage
    • Communicate directly with the department managers on their department issues, concerns, and achievements
    • Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
    • Walk sales floor to monitor/interact with customers and employees
    • Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
    • Review daily sales and monitor the daily labor changes
    • Coordinate training schedule of new hires with department managers ensuring the best instruction
    • Read and respond to Manager's reports on matters of importance, relaying the content to applicable department/staff
    • Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
    • Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
    • Responsible for ensuring safety & security of store and staff
    • Direct the efforts of staff to ensure productivity and quality of customer service
    • Report any malfunctioning equipment to appropriate person
    • Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
    • Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
    • Perform duties of staff when required/needed
    • Serve as a role model to others instilling a positive attitude in employees
    • Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
    • Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
    • Develop and train future leaders and is responsible for making sure employees are trained

    QUALIFICATION GUIDELINES

    Experience

    • Must have prior experience as an assistant store manager, department manager or have equivalent experience

    Knowledge of:

    • Verbal proficiency of the English language, and be able to read and write at an advanced level
    • Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

    Ability to:

    • Demonstrate leadership abilities, excellent customer service skills (written, verbal)
    • Model excellent customer service, and hold your staff accountable for doing the same
    • Be able and prepared to cover breaks for other staff members when needed
    • Place service calls, deal with vendors and contractors

    Physical Requirements/Working Conditions:

    • Lift grocery, bulk, produce up to 100 times per day
    • Carry from carts or dolly to shelves, typically less than 3 ft.
    • Push/pull carts and dolly, electric pallet jack
    • Stand and walk frequently & bend/twist often
    • Lift up to 50 lbs. often

    Special Requirements:

    • Must be available to work various shifts as needed
    • Must be available to work at all store locations as needed

    This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

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