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- Quality Productivity Dependability Customer Focus Adaptability
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Event Services Manager- Baltimore - Hilton
Description
As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event\.
What will I be doing?
As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event\.
Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on\-site event\.
Successful achievement of this goal will ultimately result in a major contribution to the re\-booking of the business for future dates\.
Maximizes revenues through effective up\-selling of products and services\.Serve as the event planner primary contact during event on property and is responsible for his/her experience\.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
Provide direction and supervision to affected departments and team members during the execution of meeting and/or event\.
Directly serve on site group and catering customers in a proactive manner\.
To organize, plan and prioritize your duties by developing plans and goals\.
Timely communication to internal and external clients via telephone, email, written documents or in person\.
Demonstrate knowledge of job systems, products, booking systems, and processes\.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts\.
Selling and influencing both internal and external clients\.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution\.
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed\.
Other duties as necessary based on business needs
Regular attendance
What are we looking for?
Knowledge of the hotel property management systems \(Delphi\.fdc\)
Significant experience in revenue management or a similar analytical role
Relevant degree, in business development or other relevant business field, from an academic institution \(CMP, CPCE\)
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\.
Specifically, we look for demonstration of these Values:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(http:
//jobs\.hiltonworldwide\.com/our\-brands/index\.php\) \.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\.
Job:
_Catering and Event Services_
Title:
_Event Services Manager\- Hilton Baltimore_
Location:
_null_
Requisition ID:
_HOT0AKLY_
EOE/AA/Disabled/Veterans
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