Jobs
>
Anaheim

    Operations Manager - Anaheim, United States - Oceania Inc

    Oceania Inc
    Oceania Inc Anaheim, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionSalary:

    Job Description Summary:

    The Operations Specialist plays a vital role in our organization, ensuring smooth operations across various departments. This includes managing customer services, technical support, along with product-related activities, warehouse operations, process optimization, project management, and interdepartmental coordination with our overseas counterpart.

    The goal is to maintain seamless processes across various departments, optimize system and data management, and ensure that the company's product handling and customer service are efficient and effective. Your contributions are key to enhancing overall organizational performance and customer satisfaction.

    Key Responsibilities

    Project Management:

    • Lead cross-functional projects, managing resources and timelines.

    Customer Services Management

    • Manage the company's current ticketing system (Zendesk) that allows customers' inquiries and issues to be tracked, assigned, resolved, and documented through company CRM.
    • Manage and train both Customer service and Tech Support departments to have the product knowledge and communication skills to assist customers efficiently.
    • Implement solutions to improve customer connection rates
    • Monitor the performance of the Asia-based CS team and QC them
    • Create and handle a dashboard for the whole department for data insight

    Process Optimization and Project Management:

    • Implement strategies to streamline workflows.
    • Manage and execute diverse projects.
    • Coordinate activities across different departments for efficiency and effectiveness.

    Product Management:

    • Oversee the entire product lifecycle, from warehouse inventory to delivery.
    • Handle product transfers between warehouses
    • Process international shipments, particularly containers from China to the U.S.

    ERP System and Warehouse Management:

    • Utilize ERP system to Manage inventory tracking and replenishment.
    • Conduct warehouse operations management, ensuring optimal organization and product flow.
    • Collaborate with marketing for demo room hosting, affiliate programs, and Key Opinion Leaders (KOL) to ensure timely order fulfillment.

    Data Analysis and Dashboard Management:

    • Design and maintain Customer Service (CS) dashboards in Zendesk.
    • Develop dashboards for marketing, repairs, technical support (TS), and CS to track performance.
    • Analyze data to optimize marketing strategies and operational efficiency.

    Qualification and Skills:

    • Bachelor's degree in a relevant field.
    • Minimum 3 years of management experience
    • Proficient in Microsoft Suite, Google Suite, ERP systems, and Tableau.
    • Strong communication skills, analytical ability, and problem-solving skills.
    • Bilingual in Mandarin

    Working Conditions:

    • Regular office hours with some flexibility for operational demands.
  • Berger Transfer & Storage, Inc.

    Distribution Operations Manager

    1 week ago

    Berger Transfer & Storage, Inc. Fullerton, United States

    Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 110 years Berger is Allied Van Lines' largest agent with 16 lo ...

  • Regenerative Medical Group

    Operations Manager

    3 weeks ago

    Regenerative Medical Group Orange, United States

    Regenerative Medical Group is seeking an experienced professional to manage day-to-day operational responsibility for our office in Orange. This role will be responsible for the administrative, financial, and supervisory aspects of managing a busy medical practice. Experience in ...

  • Regenerative Medical Group

    Operations Manager

    3 weeks ago

    Regenerative Medical Group Orange, United States

    Regenerative Medical Group is seeking a well experienced professional to manage day-to-day operational responsibility for a thriving and an innovative medical practice in Orange. This role includes the people management, coordination and communication between various departments ...

  • Titanium Healthcare

    IT Operations Manager

    3 days ago

    Titanium Healthcare Garden Grove, United States

    **Who we are**: · We are a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it mean ...

  • Horizon Dynamics

    Operations Manager

    3 days ago

    Horizon Dynamics New Richland, United States

    The transportation industry is the backbone of modern society. Can you imagine using your expertise to create sustainable transportation solutions for the future? If you want to make a global impact by working with cutting-edge technology and the best teams, then you could be a p ...

  • Avalon Transportation LLC

    Operations Manager

    1 week ago

    Avalon Transportation LLC Orange, United States

    Job Tittle: Operations Manager · Pay: Starting $70,000- Exempt · Shift: Monday-Friday, as needed on weekends, (Onsite) · This is a full time on site roll located in Houston, TX for a General Manager / Operations Manager with Avalon Transportation LLC. The General Manager/Operatio ...

  • Sports X Group

    Operations Area Manager

    2 weeks ago

    Sports X Group Orange, United States

    Do you have a passion for sports and want to work within a positive environment? · Our Area Managers role provides ambitious, self-motivated individuals with an opportunity to develop within a fast moving industry. · The Area Managers role is suitable for organised, highly profes ...

  • The Travel Corporation (TTC)

    Operations Manager

    1 week ago

    The Travel Corporation (TTC) Cypress, United States

    : · **ABOUT US** · We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positi ...

  • AstroAI

    Operations Manager-bilinguals in Mandarin

    2 weeks ago

    AstroAI Garden Grove, United States

    **"For All of Life's Adventures" is more than a slogan for us. It's a lifestyle and the core of our business philosophy. AstroAI supports the adventurer within and we encourage our customers to take risks and push the envelope.** · **Introduction**: · **AstroAI **develops tools a ...

  • Bowlero

    Operations Manager

    3 weeks ago

    Bowlero Tustin, United States

    Overview: · Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp. · Our Restaurant/Hospitality Managers assist ...

  • Taylon Skylights

    Operations Manager

    23 hours ago

    Taylon Skylights Santa Ana, United States

    Position Title: Operations Manager · Company: Taylon Skylights · Location: 2111 S. Anne Street, Santa Ana, CA · About Taylon Skylights: · Taylon Skylights is a leading provider of high-quality skylight solutions, committed to enhancing spaces with natural light. With a dedication ...

  • CulinaryLab Cooking School

    Operations Manager

    1 week ago

    CulinaryLab Cooking School Santa Ana, United States

    **About Us** · From the founder of CulinaryLab, **Co-Lab** is a brand new culinary entrepreneurship start-up that launched at the 4th Street Market (4SM) in Downtown Santa Ana in August 2023. Since CulinaryLab's inception in 2016, we have trained thousands of professional and ama ...

  • DHL

    Operations Manager Ii

    4 days ago

    DHL Buena Park, United States

    Salary Range: $66,560-$104,000 · **Operations Manager II** · Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable d ...

  • StateServ Medical

    Site Operations Manager

    6 days ago

    StateServ Medical Orange Park, United States

    **Job description** · StateServ provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched ex ...

  • At Home

    Operations Manager

    3 days ago

    At Home Cypress, United States

    **Operations Manager** · **Our Vision**:To be the Leading Home Décor Retailer · **Our Mission**:Enable everyone to affordably make their house a home. · **Job Summary**: · The Operations Manager (OM) position is accountable for all operational aspects of the business at the store ...

  • Future Metals LLC

    Operations Manager

    4 days ago

    Future Metals LLC Cypress, United States

    Future Metals LLC · Come join a team where People make the difference As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting ...

  • Spectrum Solutions

    Assistant for the management of operational technology

    3 days ago

    Spectrum Solutions Garden Grove, United States

    Co-responsibility for the installation, commissioning, and maintenance of technical systems and machinery · Inspection of electrical, pneumatic, and hydraulic controls · Troubleshooting · Functional and safety checks · Facility management · Organization, maintenance, and inspecti ...

  • PALFINGER

    Operations Manager

    2 weeks ago

    PALFINGER Cerritos, United States

    The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and ...

  • Sun Mar Healthcare

    Plant Operations Manager

    2 weeks ago

    Sun Mar Healthcare Santa Ana, United States

    JOB PURPOSE · The Plant Operations Manager is primarily responsible for management and supervision of the maintenance, dietary, and housekeeping staff. · DUTIES AND RESPONSIBILITIES · Core duties and responsibilities include the following. Other duties may be assigned. · - Develo ...

  • Creative Dental Partners

    Dental Operations Manager

    2 weeks ago

    Creative Dental Partners La Habra, United States

    Operations Manager · **Duties**: · - Supervise and manage day-to-day operations of the company · - Develop and implement strategies to improve operational efficiency and productivity · - Identify and implement process improvement initiatives · - Oversee business development activ ...