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    Associate Account Manager - Houston, United States - Sentido Health

    Sentido Health
    Sentido Health Houston, United States

    2 days ago

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    Description

    Job Description

    Job Description

    This is an entry level sales position that has amazing internal growth as we always promote within at Sentido Health. There is a base salary of $35-40,000 and includes a sales bonus up to $1,500 every 90 days. You will be supporting our Houston territory but our corporate office with medical supplies is in Tomball, TX. This position does require driving and includes a gas card at the companies expense. We are a boutique healthcare provider, providing durable medical equipment (DME) to pediatric patients while they're in the hospital and post discharge. We have full benefits, hours of PTO, 401K match plan up to 6%, etc.

    Salary Grade/Level/Family/Range
    Full-Time, Exempt, Salary

    Reports to
    Sales Director

    JOB DESCRIPTION

    Summary/Objective

    The AAM is responsible for working in collaboration with the area Manager & Patient Care Coordinator, to provide sales support to key accounts, direct patient education/support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. This position includes an extensive training program which allows applicants with little to no experience to be considered. This extensive training program is designed to feed our open and expanding opportunities in the field and ensure your success in the healthcare profession. Previously, successful candidates have had degrees in dietetics, nutrition, human resources, sales and marketing, and finance, etc.

    Essential Functions

    • Effectively manages pending patients (new & renewal) through the documentation & authorization process and reports results to appropriate supervisors when requested
    • Properly review, research & prioritize pending orders to make most effective use of time and ensure patient satisfaction
    • Serves as a concierge to key accounts, representing Sentido in key communications
    • Create weekly routes with recurring calls via Clear2 CRM platform, to complete all required physician calls
    • Organizes and completes expected face-to-face calls and telephone contacts within the specified shift; maintains accurate records of calls and call results in Clear2 CRM platform.
    • Follows specified instructions in the delivery of patient protected health information, sales messages and marketing material
    • Participates in educational meetings and events as directed
    • Function as patient ombudsmen to facilitate timely service to our clients and to provide solution of any issues or conflict relating to the same
    • Identify new business (sales & marketing) opportunities within call points & key accounts
    • Maintain an on-call schedule with team members in your territory to ensure proper coverage for after hour calls.
    • Responsible for same day emergency deliveries or patient home visits as needed

    Required skills

    1. Experience recognizing the needs and concerns of individuals
    2. Effectively communicate orally and in writing
    3. Ability to follow verbal and written instruction
    4. Professional telephone & email etiquette
    5. Able to work in fast-paced, self-directed environment.
    6. Detail oriented with excellent time management skills.
    7. Decision-making, problem resolution and creative thinking skills.
    8. Responds well to multitasking while providing exceptional customer service, support and responsiveness
    9. Should be honest, competitive, energetic, enthusiastic, professional and systematic.
    10. Ability to demonstrate and educate to patient family members on all equipment necessary

    Competencies

    1. Accurate and timely documentation in Brightree and other systems
    2. Effectively communicates to patients and referral sources alike regarding patient education and documentation communication with referral sources
    3. Effectively communicates with internal staff to ensure the most productive results
    4. Creates weekly schedule within Clear2 CRM platform
    5. Completes # of face-to-face appointments daily (10)
    6. Adequately stores patient information in accordance to HIPAA Regulations
    7. Possesses knowledge and the ability to educate on all Sentido service lines offered and continues education within product line changes or updates
    8. Manages inventory within territory warehouse to have adequate supplies on hand. Maintains adequate par levels of supplies in vehicle
    9. Properly follows PPE Guidelines
    10. Pending CMN report will be worked in its entirety weekly and bi-weekly audits will be performed by the direct supervisor to ensure proper management

    Supervisory Responsibility

    None

    Work Environment

    Field, Office or home office

    Physical Demands

    Able to lift and carry up to 20lbs

    Position Type/Expected Hours of Work

    This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m. Rotating on call schedule as determined by supervisor.

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