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Boca Raton

    Customer Service Representative - Boca Raton, United States - Barentz

    Barentz
    Barentz Boca Raton, United States

    1 week ago

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    Description

    **Customer Service Representative**

    The Customer Service Representative is responsible for customer relations, invoicing, order processing, and providing direct support to the customer and sales team to Create Customer Success.

    Essential Duties and responsibilities*

    Receive and handle customer service calls, emails, and faxes professionally and in a timely manner

    Process orders accurately and timely, ensuring product, quantity, pricing, and notes are accurate

    Follow-up directly with customers as needed

    Communicate stock outs and customers' future needs to sales force and materials management

    Maintain customer files as required for contacts, shipping requirements, notes, locations, etc.

    Run daily open order report to ensure all orders have shipped or been released to warehouses.

    Review bills of lading for accuracy and correct potential issues

    Generate invoices

    Provide direct support to management and the sales team as needed

    Establish relationships with customers to foster trust, reliability, and increased business

    Interact with materials management/purchasing to provide the highest level of customer satisfaction

    Field customer complaints and work with others to resolve

    Process sample orders as required

    Support and lead by example, Barentz' culture, values and fundamentals

    Participate in ongoing personal development opportunities

    Perform other duties as requested

    Qualifications

    At least three (3) years of experience in customer service, sales support or inside sales

    Exceptional interpersonal and communication skills, as they will be responsible for interacting with customers, suppliers, colleagues and the management group on a daily basis

    Strong attention to detail, data entry and organizational skills

    The ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts are all requirements of this position.

    Self-motivated, high energy, and engaging level of enthusiasm and positive outlook.

    Effective written and verbal communication skills and the ability to adapt communication style to the audience as needed.

    Software knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint.

    Act legally and ethically in all professional relationships in adherence with Barentz' values and fundamentals.

    Barentz North America, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class.

    **COVID-19 considerations:**

    All current state and federal Covid 19 protocols are being followed.

    If you are interested in joining our team, please forward your resume and cover letter to

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