Customer Service Representative - Fort Lauderdale, United States - Armchem International Corp

Description

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Do you have a great way with people? Are you friendly, upbeat and naturally always going above and beyond?_
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Then our Customer Service position is perfect for you. This is an excellent opportunity to gain hands-on experience with a fast-paced and growing business. Here at Armchem International, you'll learn about superior service managing both clients and sales representatives while working with an incredible veteran team. _


About Us:

Established in 1982,
Armchem International Corp features a wide range of
recession-proof products - such as paper, chemical and safety products, and first aid supplies designed for maximum business performance.

We currently provide our products and services to over 10,000+ companies in the United States and overseas. We're proud that many of our clients have been repeat customers for close to 40 years.

Armchem offers exclusive specialty products for the commercial, industrial and institutional markets, including many hands-free dispensing options that are designed to help every type of business run smoother, faster, cleaner and more efficiently.

What You'll Do:

• Bring a customerfirst, solutionsoriented mentality
• Commit to learning a new business with custom software and to developing your skills
• Have excellent communications skills (written, verbal and listening)
• Maintain a sense of ownership, be a selfstarter and have strong attention to detail
• Professionally, politely and patiently handle incoming requests from customers to ensure that issues are resolved both promptly and thoroughly
• Liaise between Sales Representative and Sales Accounts to handle product issues as they arise
• Provide quality service and support in a variety of areas including, but not limited to: placing orders, invoicing, billing and system troubleshooting.
• Utilize our systems to manage all client activities, create and maintain client orders, information, etc.
• Maintain a balance between company policy and customer benefit in decision making; Handles issues in the best interest of both customers and the company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

What You'll Need (Job Requirements):

• Bilingual (Spanish/English)
• Three years working in a customerfocused environment

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STRONG computer skills and proficient with MS Office especially Outlook mail software
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MUST be a fast typer, minimum 60 WPM

• Demonstrated ability to multitask and perform in a fastpaced environment
• Ability to adapt to change in accordance with the business needs of the company
• High School Diploma or equivalent
• Any other duties as assigned

Benefits:

• Full Health Package to include Health, Dental & Vision + Supplemental Insurance
• Paid Training
• Paid Time Off Benefits + Holiday Pay
• Growth Opportunities
• Great Culture

Pay:
$ $17.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (required)

Work Location:
In person