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    Product Support Engineer - Lynnwood, United States - Crane Aerospace & Electronics

    Crane Aerospace & Electronics
    Crane Aerospace & Electronics Lynnwood, United States

    3 weeks ago

    Default job background
    Description
    Crane Company

    is seeking to hire a

    Product Support Engineer at our

    Lynnwood, WA

    facility.

    Job Summary:
    The

    Product Support Engineer


    will use established procedures and work under limited supervision to manage delivery of product support documentation, ensure adherence to product requirements, Crane's processes and policies, and adherence to industry requirements and standards.

    The Product Support Engineer also participates in validation of maintenance manuals as required and provides technical support to ensure customer satisfaction including completion of technical and industry standard reviews for the internal approval of CMMs, CMPs, and Service Bulletins.

    The Product Support Engineer performs assigned tasks by working cross-functionally with Engineering, Repair and Overhaul, Suppliers and Customers.

    This position will assume project management responsibilities:
    responsible for cost estimates, supplier RFQs, Purchase Requisitions/Purchase Order initiation, and cost and schedule requirements.

    The Product Support Engineer should have expert knowledge of industry standards, practices and procedures related to product support documentation such as Component Maintenance Manuals, Service Bulletins, Provisioning Data, and related publications.


    Essential Functions:
    Manage all outsourcing activities for technical publications documents, including preparing schedules and cost estimates, and managing suppliers writing efforts.
    Translate customer specifications; communicate requirements to offshore and domestic vendors.
    Support Airline and Original Equipment Manufacturer (OEM) customer technical inquiries related to maintenance instructions
    Support new product Entry into Service (EIS) programs and revision activity
    Support validation activities in-house and as required by customer
    Resolve technical in-service issues, and provide design engineers with product feedback
    Manage inter-company communications regarding development and release
    Collaborate with other engineering departments and coordinate their specialized contributions to the development of documentation
    Provide support for internal technical writers and suppliers to improve production processes
    Function as Technical Publications interface for internal and external customer; assist customer as required to resolve content discrepancies
    Review industry policies and procedures to ensure data accuracy, security, and regulatory compliance
    Any other task assigned by supervisor or management

    Minimum Qualifications:
    Experience: 5+ years relevant work experience, project management experience

    Knowledge:
    Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements;
    Working knowledge of aircraft and shop level maintenance;
    Working knowledge of MS Projects;
    Knowledge of commonly used concepts, practices, and procedures within the field.
    Knowledge of product development processes;
    Maintain knowledge of CFR, FAR, SFAR's (Federal Aviation Regulations)
    Maintain knowledge of industry and customer standards including ATA S1000D and iSpec 2200

    Skills/Abilities:
    Excellent documentation, organization, and time management skills.
    Ability to write procedures, reports, and maintenance documentation.
    Demonstrated ability to lead projects through complete cycle.
    Excellent interpersonal skills and ability to work in technical and regulated environment.
    Proficient with MS Office including Project, Word, Excel, PowerPoint, and Outlook

    Preferred Qualifications:
    Bachelor's Degree in engineering or related discipline

    Working Conditions:
    Standard office environment
    Work requires substantial visual concentration on detail
    Working conditions are normal for a manufacturing environment
    Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
    May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes
    Standing: 10% *percentage is approximate and may vary depending on work task
    Sitting: 90% *percentage is approximate and may vary depending on work task
    Lifting (in pounds): up to 10 pounds
    Pushing (in pounds): up to 10 pounds

    Mental/Visual:
    use of computer, calculator, filing cabinets

    Workspace (line, cube, etc.): cubicle/desk


    About Crane:
    Crane Aerospace & Electronics

    supplies critical systems and components to the aerospace and defense markets.

    You'll find Crane Aerospace & Electronics in some of the toughest environments:
    from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

    We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

    Salary range:
    $116,000 to $146,000.


    Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.

    Compensation packages also include comprehensive benefits, 401K contribution and match, Paid Time Off, paid holidays, tuition reimbursement and more. Some roles may be eligible for participation in performance-based bonus programs. You can see a list of our benefits at

    or visit our website at

    for more information on our company and great opportunities.


    In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.

    FAA sensitive positions require employees to participate in a random drug test pool.


    This description has been designed to indicate the general nature and level of work being performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.


    Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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