Yeji Leem

I am a results-orientated and highly motivated professional with a diverse background in office executive and human resource management.  With over 7 years of experience in these fields, I have consistently demonstrated my ability to drive organizational success through strategic leadership and effective people management.

In my role as an office executive, I developed my skills in optimizing operational efficiency and seamless workflow processes.  My attention to detail, coupled with my knack for problem-solving, has allowed me to streamline office operations, reduce costs, and enhance productivity.  

My experience in human resources further enriched my skill set, as I successfully managed various aspects of HR, including recruitment, talent development, employee relations, training, and performance management.

Additionally, I am a strategic thinker who can analyze complex situations, devise innovative solutions, and implement them effectively.  My strong communication and interpersonal skills enable me to build rapport at all levels, facilitating collaboration and driving positive change.  I am committed to continuous learning and keeping industry best practices to stay at the forefront of my field.

My family and I have begun our journey centered around our faith in Christ.  We are a family of four (4 & 1 year old), with our eldest child, Cooper, recently beginning his preschool education at Kings School.  We are delighted to witness his positive beginning in this wonderful environment and have aspirations to enroll both of our children at the same school.

Intelage Corporation                          Everett, WA                Dec 2020 – July 2023

                                     Customer Success Executive, International Department

• Demonstrated expertise in leveraging data-driven insights to identify areas for improvement and implement solutions that enhanced customer experience and drive operational efficiencies by implementing customer success metrics and KPIs to monitor performance and deliver actionable recommendations 
• Successful track record of driving customer success and satisfaction within the logistics industry, specifically in freight management, and developed strategies to optimize operations, improve efficiency, and increase overall customer retention
• Strong leadership and communication skills, adept at managing complex projects and collaborating with internal teams to ensure alignment of customer expectations and business objectives
• Proven ability to navigate challenging situations, resolve conflicts, and provide innovative solutions to exceed customer expectations in a fast-paced logistics environment

                                Assistant Manager/Human Resource Executive, Operations Department

• Collaborated with senior management to develop and maintain HR policies and procedures, ensuring compliance with legal regulations and fostering a positive workplace culture
• Spearheaded HR department efficiency improvements by implementing automated onboarding processes, reducing administrative overhead, and ensuring a seamless experience for new hires
• Managed recruitment process, including candidate sourcing, screening, and interview coordination
• Organized employee training and development programs, promoting professional growth and enhancing staff retention rates, resulting in a 20% decrease in turnover within the first year

Coreana Express                                 Kent, WA                    Dec 2014- Nov 2020

                                    Import/Export Logistics Coordinator, Operations Department

• Develop and manage successful partnerships with diverse shipping companies worldwide
• Identify logistics areas for process improvement and cost savings to ensure client satisfaction
• Collaborated with associates to improve efficiency, productivity, and processes through proactive communication including maintenance, and tracking. And analyzing all shipments
• Negotiated contracts with outside vendors to minimize costs to the company and customers
• Monitored shipments to guarantee on-time delivery including off-the-clock assistance

                                   Administrative Executive, Operations Department

• Assisted in the training and development of new hires, ensuring compliance with HR policies and company regulations, providing valuable guidance to employees on various HR matters
• Played a pivotal role in the recruitment process, including drafting job descriptions, conducting candidate screenings, and interviews, and contributing to the hiring of top-tier talent
• Conducted thorough reviews of employee benefit programs, identifying cost-effective solutions and negotiating with providers to secure competitive rates, resulting in a 15% reduction in benefit costs while maintaining employee satisfaction
• Administered employee performance evaluations, providing feedback and supporting professional development plans, leading to improved employee engagement and productivity, with an increase in overall performance ratings

Bachelor of Arts in Russian w/ concentration on Finance