- Assists guests with front office related inquiries in an efficient, courteous, and professional manner.
- Registers guests and complies with special requests whenever possible.
- Keeps the front desk organized and clean.
- Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Maintain and monitor 'Lost and Found' procedures and policies according to Hansen Hospitality standards.
- Accurately and efficiently inputs information into computer systems.
- Completes the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
- Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
- Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
- Fulfills guests' requests (i.e. places phone calls, holds letters or packages, etc.)
- Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
- Attends and participates in all training sessions and team meetings.
- Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
- Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
- Notifies and reports any problems or concerns to management.
- Reports to Front Desk Manager
- Must be at least 18 years old.
- High School Diploma or Equivalent
- Hospitality Management Student or graduate (Preferred)
- Possess a basic knowledge of excellent service standards as well as etiquette.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Available to work weekends, evening shifts and major holidays (Christmas, Easter, Mother's Day, Thanksgiving, along with other special events)
- Thoroughly understands and follows proper credit, cash-checking and cash handling policies and procedures
- Understands and monitors room status information
- Knows room locations, types of rooms available and room rates
- Mandatory compliance with all safety regulations, procedures, policies, and rules
- Regular and predictable attendance.
- Always arrives punctually in full uniform with a neat & professional appearance
- Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
- Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance.
- Must be able to multitask several different actions at once.
- Experience with a full-service hotel/guest relations preferred.
- Experience cashiering is preferred.
- Authorized to work in the United States
- Must have reliable transportation to and from work.
- Fluency in a foreign language is a plus.
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Description
Job TypePart-time
Description
Normandy Farm is seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.
JOB SUMMARY:
If you are friendly, pleasant, and committed to high standards of customer service with attention to detail, we invite you to join our team. We operate a busy hotel and are looking for a reliable and charming Front Desk Attendant. We want smiles, dedication, and the ability to create a comfortable upscale atmosphere for our customers.
Front Desk Agents make the first impression on our guests by extending a warm welcome and a friendly smile, and additionally provide information about the hotel and local area. Front Desk Agents are responsible for guest check-ins and check-outs. They work closely with all hotel departments, particularly our Sales team, Restaurant and Wedding planners. You must be available to work any day of the week including holidays.
Part-time employees are expected to work a minimum of 3 Days (24 hours per work) and able to work the following shifts.
(7:00 AM - 3:30 PM) and (3:00PM - 11:30PM)
This role will undergo a pre-employment background and drug screen.
Front Desk Agent Functions:
Starting at $17.00 per hour
