Front Desk Agent/night Auditor - Plymouth Meeting, United States - Newport Hospitality Group, Inc.

Newport Hospitality Group, Inc.

Verified Company

Plymouth Meeting, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Night Auditor

Front Desk Agent/Night Auditor
We also want this position to be flexible to work second (3pm-11pm) from time to time. This shift is mostly check in as well as various front desk admistrative duties

Benefits

Insurance
Paid time off
401K
DailyPay: Access your pay when you need it
An added plus; If you like to travel, you will receive special team member hotel rates.

This is a full time position, 5 days a week. Hours are 11pm-7am

Responsibilities:

Auditing Duties:
Audit daily guest ledger
Collect entries from all departments
Verify and balance entries
Rectify discrepancies
Ensure accurate folio charges
Prepare management reports
Guest Representative Duties:
Smile and continuously project a helpful attitude
Provide the highest quality of service to the customer at all times
Stay current on all emergency procedures and acts accordingly
Greet and register guests and provide room assignments, accommodating special requests whenever possible
Assist in the preregistration and blocking of reservations
Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy
Handle guest checkins and checkouts efficiently, in a friendly and professional manner
Provide information to all guests in a courteous and informative manner; Will not volunteer information about guests or associates only indicate whether or not they can be reached
Handle complaints courteously, when necessary, relay through supervisor for appropriate action and enter in the follow up (target 100) log
Handle lost and found by taking relevant messages and completing Lost and Found form and directing to proper department.
Communicate with incoming shift by logging pertinent information in the front office log
Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift
Complete appropriate shift checklist daily
Keep housekeeping informed of any special requests (per Hot Sheet), late checkouts, and special need areas in the hotel
Answers transfers, recalls, and all incoming calls in a timely and friendly manner
Receive and transmit mail, phone calls, and written messages for guests (in absence of voice mail system)
Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions
Serve food, nonalcoholic and alcoholic beverages when bartender/cook are not on duty
Assist guests in obtaining information; call airlines, rentacar, companies, etc.
Post room charges, food and beverage charges, phone charges, and compute guest bills using PMS. Collect payments and make changes for hotel guests following all handling procedures as required
Ensure adequate key cards are available for assignment of guestrooms
Attend to special service requests including securing of guest valuables in safety deposit boxes
Assure that complimentary amenities are delivered to VIP's at the time required
Promote repeat business by offering to take future reservations upon checkout and by providing recommendations for alternate NHG products/services
Maintain a log of items borrowed from the front desk and deliver items when necessary, i.e. Irons/ironing boards, blow dryers
Keep the front office area neat, clean, and free of safety hazards
Maintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle each
Be knowledgeable of AAA and its benefits and any current promotions being offered, as well as all special promotions offered by NHG
Responsible for proper telephone etiquette
Develop a thorough knowledge of the hotel's PMS. Has understanding of inhouse computers and monitors computer accuracy to ensure maximum occupancy
Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department
Wear proper uniform and name tag at all times in accordance with the standards of appearance
Contribute to and support the hospitality programs and training seminars to ensure their success. Continue to practice skills taught
Attend monthly front office meetings
Perform required tasks, including, but not limited to, those contained in the Minimum Performance Standards set by NHG
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the NHG Employee Handbook
Perform all other duties as assigned by management