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Front Desk Agent>
Found in: Lensa US 4 C2 - 6 days ago
HP Hotels Charlotte, United StatesHP Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at HP Hotels, you'll: Greet all customers who approach the Front Desk; Check-in arriving guests and check-out departing guests in the most efficient manner possible, following all established procedures and poli ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 4 days ago
free-classifieds-usa Charlotte, United States****Front Desk Agent / Night Auditor PM - Marriott Hotels **** · Price: Check with seller · Published date: January 24, :24 · Modified date: January 24, 2022 · Charlotte, North Carolina, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospi ...
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Front Desk Agent
Found in: ZipRecruiter Test10S US C2 - 2 days ago
StepStone Hospitality Inc. Charlotte, United StatesJob Description · Job DescriptionDescription:The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 3 days ago
Hospitality Ventures Charlotte, United States** Front Desk Agent** · ** Holiday Inn Express & Suites Charlotte - Ballantyne, Charlotte, NC** · **Who this job will appeal to** · A team player with a great with a smile and who absolutely LOVES people · **What you will be doing** · You will help to create a an Excellent a ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 4 days ago
StepStone Hospitality Charlotte, United StatesJob Type · Full-time, Part-time · Description · Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a part time and full time Front Desk Agent to join our hospitable family · Register and assign rooms to guests. · Issue room key and escort instructions to Guest ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 4 days ago
ABC Investments and Management Company Charlotte, United States**NEW HOTEL OPENING SOON** · **Home2 Suites by Hilton Northlake** · FRONT DESK CLERK · Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and ...
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Service Desk Agent
Found in: Ziprecruiter Test15 US C2 - 2 days ago
TEKsystems Charlotte, United StatesJob Description · Job DescriptionDuration · 6 · Duration Unit · Month(s) · Req Description · Description · These are true Service Desk openings in a call center environment. · 100% Phone Support · Acts as the routine contact point, receiving and handling requests for support. Res ...
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Front Desk Agent
Found in: beBee S2 US - 1 week ago
Courtyard Charlotte Ballantyne Charlotte, United States Full timeJob Description · The newly renovated Courtyard in the heart of Ballantyne is looking for front desk agents that want to make an impact on our guests and community The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - appl ...
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Hotel Front Desk Agent
Found in: ZipRecruiter Standard US C2 - 2 days ago
Holiday Inn Express & Suites Charlotte Southwest Charlotte, United StatesJob Description · Job DescriptionThe Holiday Inn Express Charlotte Southwest is seeking a Hotel Front Desk Agent to become a part of our team IHG and Opera experience is preferred. · Responsibilities: · Register and assign rooms to guests · Confirm phone and online reservations · ...
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PBX/Front Desk Agent
Found in: Lensa US 4 C2 - 3 days ago
Omni Hotels Charlotte, United States Full timeLocation · Charlotte Hotel · The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area busin ...
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PBX/Front Desk Agent
Found in: Lensa US 4 C2 - 1 day ago
Omni Hotels Charlotte, United States Full timeLocation · Charlotte Hotel · The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte's financial district, the AAA four-diamond hotel is the perfect destination for convenience to area busin ...
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Hotel Front Desk Agent
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Hilton Charlotte University Place Charlotte, United StatesJob Description · Job DescriptionThe Hilton Charlotte University Place is searching for a Guest Service Agent/Front Desk Associate to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Responsibilities include greeting clients as they arriv ...
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Part time Front Desk Agent
Found in: Lensa US 4 C2 - 4 days ago
StepStone Hospitality Charlotte, United States Part timeWe are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. · Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. · The responsibilities of the Front Desk Agent include but are not l ...
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Service Desk Agent- fully remote
Found in: Ziprecruiter Test15 US C2 - 2 days ago
TEKsystems Charlotte, United StatesJob Description · Job DescriptionQualifications: The ideal candidate will have 6- 12 months of previous help desk experience · This project is fully remote and will last 12-24 months long. You will be expected to pick up equipment in Charlotte N.C. and after that everything is Fu ...
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Part time Front Desk Agent
Found in: ZipRecruiter Test10S US C2 - 2 days ago
StepStone Hospitality Inc. Charlotte, United States Part timeJob Description · Job DescriptionDescription:We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. · Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. · The responsibilities of ...
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Front Desk Agent- FULL TIME
Found in: ZipRecruiter Test10S US C2 - 2 days ago
StepStone Hospitality Inc. Charlotte, United States Full timeJob Description · Job DescriptionDescription:Holiday Inn Express & Suites Charlotte - Ballantyne is looking for a full-time Front Desk Agent to join our hospitable family · Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or di ...
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Front Desk Agent at The Dunhill Charlotte
Found in: Lensa US 4 C2 - 4 days ago
Summit Hospitality Group Charlotte, United StatesJob Type · Full-time, Part-time · Description · SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION · SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various ...
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Front Desk Agent/ Guest Services Rep
Found in: ZipRecruiter Test10S US C2 - 2 days ago
Maya Hospitality Group Inc Charlotte, United StatesJob Description · Job DescriptionHoliday Inn Express Charlotte Airport | 108 Airport Commons Dr, Charlotte, NC 28208 · We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We u ...
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Front Desk Agent at Residence Inn Charlotte Uptown
Found in: Lensa US 4 C2 - 3 days ago
Summit Hospitality Group Charlotte, United StatesJob Type · Full-time · Description · SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION · SUMMARY: The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily oper ...
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Front Desk Agent
Found in: Lensa US 4 C2 - 3 days ago
MMI Hospitality Group Fort Mill, United StatesIf you believe that first impressions can set the tone for an entire hotel stay, please keep reading. Cambria Hotel Fort Mill has an opportunity for a Front Desk Agent. As the Front Desk Agent, you will be responsible for providing our guests with "Southern Hospitality" throughou ...
Front Desk Agent - Charlotte, United States - The Ballantyne, a Luxury Collection Hotel
Found in: beBee S2 US - 1 week ago
Description
Job Description
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Job Responsibilities
Guest Communication
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.
Financial Transactions
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.
Perform other duties as assigned.
Requirements
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Skills and Experience (Preferred)
* Work experience in at Front Desk or hospitality industry
* Communication in other languages is helpful
Source: Hospitality Online