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    Front Desk Agent - Charlotte, United States - ABC Investments and Management Company

    ABC Investments and Management Company
    ABC Investments and Management Company Charlotte, United States

    1 week ago

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    Description

    **NEW HOTEL OPENING SOON**

    **Home2 Suites by Hilton Northlake**

    FRONT DESK CLERK

    Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at managements discretion.

    Duties include:

    Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys

    Also follows brand standards for checking in elite members

    Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill

    Handles incoming guest phone reservations

    Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

    Handles all guest complaints or problems to exceed the guest expectations

    Handles all guest service requests, makes changes as necessary

    Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages

    Keeps records of room availability and guests accounts. Operates front desk software

    Maintains a balanced cash/billing drawer

    Maintains and takes responsibility for all cash and credit card transactions during working hours

    Completes any necessary accounts receivable and direct billing tasks

    Follows brand standards when processing guests stays based on brand point system

    Welcome guests and respond to requests in a prompt and professional manner

    Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

    Uses suggested selling techniques to sell rooms and to promote other services of the hotel

    Coordinates room status updates with housekeeping department

    Knows how to use office equipment

    Knows all safety and emergency procedures

    Maintains awareness of all rates

    Communicates with the previous and following shifts

    Print arrival list from and Expedia and other third party sites and ensure all reservations are on Opera

    Ensures compliance with energy conservation and job safety requirements

    Proactively maintain assigned areas and equipment

    Ensure efficient completion of daily assignments in a timely manner

    Report all safety concerns to management

    Attend and participate in all mandatory trainings and meetings

    Flexible with schedule and assignments

    Maintain effective performance under pressure

    May perform similar duties as requested by supervisor

    Requirements:

    Excellent customer service skills

    Ability to work independently and with others

    Good communication skills

    Ability to give and follow verbal and written instructions

    Attention to detail

    Ability to multi task

    Displays good initiative

    Company : ABC Investments and Management

    Position : Front Desk Agent

    Status : Full Time

    Shift : First (Day), Second (Afternoon), Third (Night)

    Req # :

    Date Posted : September 18, 2019

    Location : 7227 Smith Corners Blvd., Charlotte, US, NC, 28269

    Job Category : Hotel Staff

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