- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Professional appearance
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1 week ago
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Hotel Front Desk Agent - Charlotte, United States - Holiday Inn Express & Suites Charlotte Southwest
Description
Job Description
Job DescriptionThe Holiday Inn Express Charlotte Southwest is seeking a Hotel Front Desk Agent to become a part of our team IHG and Opera experience is preferred.
Responsibilities:
Qualifications:
No Phone Calls Please.