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    Part time Front Desk Agent - Charlotte, United States - StepStone Hospitality Inc.

    StepStone Hospitality Inc.
    StepStone Hospitality Inc. Charlotte, United States

    4 days ago

    Default job background
    Part time
    Description

    Job Description

    Job DescriptionDescription:

    We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC.

    Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required.

    The responsibilities of the Front Desk Agent include but are not limited to:

    • Register and assign rooms to guests.
    • Issue room key and escort instructions to Guest Service Agent or directly to guest.
    • Sort, and track incoming mail and messages.
    • Transmit and receive messages using all communication avenues.
    • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
    • Keep record of room availability and rate.
    • Compute bill, collect payment, and make change for guests.
    • Make, confirm, and cancel reservations via all communication avenues.
    • Post charges such as room, food and marketplace.
    • Ability to accurately use various office software.
    • Have a full working knowledge and expertise of each shift including night audit.

    Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.


    Requirements:Requirements
    • Works to resolve disagreements and is respectful of peers and guests.
    • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
    • Pushing, bending, stooping, upward reaching, manual dexterity.
    • Standing for all periods of time
    • Must be flexible with schedule and adjust to business needs.
    • Must have a comprehensive knowledge of all hotel departments and functions.
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