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    Front Desk Agent - Charlotte, United States - Courtyard Charlotte Ballantyne

    Courtyard Charlotte Ballantyne
    Courtyard Charlotte Ballantyne Charlotte, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    The newly renovated Courtyard in the heart of Ballantyne is looking for front desk agents that want to make an impact on our guests and community The ideal candite has excellent people skills, a strong work ethic and passion for hospitality. If that's you - apply today

    What you will be doing...

    Maintain a professional demeanor that is warm, friendly, helpful, hospitable and knowledgeable
    * Welcome & engage the guests, create personalized stay experiences

    Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques

    *Monitor daily room inventory and availability to optimize occupancy and rate

    Guest registration at check-in & check-out
    * Provide excellent guest service by being proactive, responsive and caring to drive guest satisfaction

    *Help guest discover Charlotte by providing shopping, dining, entertainment and travel directions
    *Multitask with guest interactions, phone calls, email, chat portals, vendor interactions.

    *Apply creative thinking, problem resolution and service recovery as needed

    Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.

    *Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing

    *Follow key control policy
    *Serve guest "We proudly Brew" Starbucks beverages

    *Support the Bistro during peak hours

    *Maintain clean and inviting lobby & the market

    *Attend daily smart start meetings and monthly team meetings

    *Drive shuttle within business park as needed

    *Execute all duties in compliance with brand standard

    *Follow safety and emergency procedures

    *Perform other duties as assigned to support guest satisfaction

    What the requirements are

    Education
    * High school diploma or GED

    Skills and Experience (Essential)
    * At least 18 years of age

    *Basic computer skills, willingness to learn
    * Must be able to read, communicate effectively and have superb interpersonal skills
    * Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

    *Must be able to work well independently and with others

    Flexible schedule, able to work evenings, weekends & holidays

    Skills and Experience (Preferred)
    *Work experience in Front desk position or the hospitality industry

    *Previous Marriott experience/Fosse experience

    Source: Hospitality Online

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