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    Office Operations Specialist - Nashville, United States - SoftwareONE

    SoftwareONE
    SoftwareONE Nashville, United States

    3 weeks ago

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    Description
    Why SoftwareOne?

    For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

    What you should know about us:

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.

    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.

    What we expect from our employees:

    Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a remarkably high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

    At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    "With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all our employees. We want every employee to have the greatest experience of their career."

    The role

    Job Summary

    The Office Operations Specialist plays a critical role in our company's success and their strength lies in building deep partnerships with employees, customers, sales and their teams, and our vendors ensuring that all interactions with the company are uplifting and inclusive. This role will drive purpose for SWO's Nashville office, allowing our employees, community, customers, and partners to utilize the space to its fullest potential.

    As the first person our employees and customers will have contact with, your positive, friendly, and warm greeting puts people at ease and makes them feel welcome. In between assisting visitors and supporting our marketing, sales, services and support departments, your day will be fast paced, challenging, and rewarding. This role is made for those with excellent people skills and a passion for positivity.

    This is an in-person position located in Nashville, TN. This role is in-office five days/week.

    Role & Responsibilities
    • Create an office culture that promotes our core values, and supports productivity and fun
    • Oversee all administrative duties in our Nashville office to ensure that office is operating smoothly
    • Partner with the internal Marketing, Sales, and HR teams to enhance the office experience and forge an emotional connection between employees and the brand
    • Manage office supplies inventory and place orders as necessary
    • Oversee receival and sorting of incoming mail and deliveries, and manage outgoing mail
    • Ensure office policies and procedures are implemented appropriately
    • Manage office budget
    • Liaise with Office Operations & Event Specialist in coordinating and executing on-site corporate events, such as but not limited to: company-wide catered lunches, meetings, lunch and learns, or customer meetings
    • Support in-office meetings by addressing the needs of the participants which could include meeting room set up, supplies, food and clean-up
    • Liaise with Office Operations & Event Specialist in securing local event venues as required
    • Tirelessly strive to improve the office experience, recognizing areas of need, and formulating plans to execute solutions
    • Maintain relationship with facilities management and establish vendor contracts to address facility-related issues or needs (plants, light bulbs, AV maintenance, replacement, etc.)
    • Oversee kitchen management, stocking beverages, snacks, and supplies on a regular basis
    • Work with leaders to support department needs and cross-departmental collaboration
    • Manage requests from employees and leaders related to administrative tasks
    • Assisting with new hire onboarding and departure activities
    • Point of contact for emergency situations and notification back to P&C
    • Coordinate with P&C to facilitate in-office health and wellness activities or other P&C activities (such as wellness fairs, benefit vendor visits, DEIB events, etc)
    • Greeting applicants and employee visitors
    • Reporting safety or workers compensation incidents
    • Ensuring federal and local required postings are up to date and displayed
    • Participate on the safety and culture team
    Success Criteria

    •Office admins support request completion rate

    Organizational Alignment

    •The Office Operations Manager will report to the Marketing & Community Relations Manager.

    What we offer
    • Generous pay with a bonus structure
    • Independent environment without a lot of red tape where you are empowered to make decisions
    • Substantial benefits package that includes:
    • Medical coverage with competitive employer contributions
    • Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee's contributions
    • Wellness Program, EAP, concierge services
    • Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
    • Employee stock purchase plan
    • Learning and development opportunities galore
    • Tuition reimbursement
    • And much more

    •Winning culture, inclusive environment, and friendly people all over the world

    •A remote-friendly organization, with colleagues working remotely either part or full-time

    What we need to see from you

    What you offer
    • Bachelor's degree in business administration, communications, related field or equivalent work experience
    • 3+ years of work experience in an admin/office management role
    • Demonstrated ability to being an integral part of building a positive, productive, professional and fun office culture
    • Must have exceptional attention to detail
    • Strong organization and time management skills, and ability to prioritize
    • Must be a team-player with high energy, a positive attitude and the ability to quickly build rapport and trust with internal and external clients
    • Must be a self-starter and driven
    • Ability to think creatively
    • Excellent communication and interpersonal skills
    • Strong problem-solving skills and analytical abilities
    • Ability to multi-task and prioritize in a fast-paced and dynamic work environment
    • Proven track record of partnering with cross-functional teams
    • Performs well under pressure/deadlines
    • Professional appearance and manner
    • Must have ability to lift, carry and move up to 25 pounds
    • Physically located in Nashville
    The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

    Target compensation for this role will be $50k-65k (mix of base salary and variable) and will be determined based on candidate qualifications, experience, and location.

    We are not able to consider candidates residing in the state of Hawaii currently.

    Job Function

    Sales
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