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Operations Specialist - Nashville, United States - Volunteer Corporate Credit Union
Description
Job Description
Job DescriptionPOSITION SUMMARY:
Serve as liaison and the primary contact between the member credit unions regarding all aspects of their relationship with the corporate. Receive incoming telephone calls requesting information and member service: Assist members with any and all inquiries or transactions.
PRIMARY RESPONSIBILITIES:
80% Answer telephone and take transactions from member credit unions, respond
to inquiries, and provide effective member service.
Responsible for incoming and outgoing wire transfers; verify dollar amount,
credit union routing and transit, authorized password for destination of wire
transfer.
20% Receive Member Share Draft returns, stop payments, inquiries, copy requests
and changes.
Receive and maintain Corporate Share draft stop payments, returns, inquiries,
copy requests and changes.
Send new authorization forms to credit unions as requested.
Prepare VolCorp's check deposit and forward to Item Processing.
Prepare and balance any foreign collection item or foreign availability voucher.
Respond to inquiries, research and resolve issues with credit unions as appropriate.
Entering and approving tele-transfer and electronic debit transfer requests on Ezfunds.
Provide frontline support for VolCorp's Internet applications.
Adhere to all Corporates BSA and OFAC rules and policies
RELATED DUTIES:
EDUCATION AND EXPERIENCE:
High School diploma. 1-2 years experience as a Customer Service Representative or progressive experience using electronic data processing systems or the banking industry.
SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:
Familiar with specific software programs, i.e. Excel, Share Draft Processing, CCUN system
10-key skills
Knowledge of basic office equipment
Familiar with electronic data processing equipment, personal computers and related financial software applications
Ability to interface effectively with all levels of staff and members
Accurate data entry skills required
Must be detail oriented
Knowledge of general accounting principals
Ability to balance reports, accounts
Effective telephone skills and etiquette
Please apply at
Sign on Bonus: $1000 sign on bonus after 60 days of employment
VEVRAA Federal Contractor; Equal Opportunity Employer, including disability and veteran
