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    Enterprise Operations Quality Control Specialist - Nashville, United States - Regions Bank

    Regions Bank
    Regions Bank Nashville, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Description

    :

    At Regions, the Enterprise Operations Quality Control Specialist provides quality control oversight and support sampling specific decisioning completed by the Business Group identified to ensure adherence to internal procedures and regulatory guidelines and established laws are met.

    Primary Responsibilities

  • Performs review of specific Enterprise Operations business activities to ensure policies and procedures were followed and documents were appropriate and executed properly
  • Reviews assigned samples and independently makes an investigative decision
  • Applies knowledge of Business Unit system of record for understanding to review all inquiries, case management, investigations, etc. for completeness and accuracy
  • Completes secondary reviews ensuring applicable compliance oversight documented
  • Enters final decision along with supporting information into Quality Control System communicating results to internal Business Group for feedback
  • Assists in problem solving, researching and formulating responses to the Business Group due to errors for regulatory ineffectiveness
  • Ensures compliance to department, agency, bank and federal guidelines and procedures to mitigate risk
  • Works under limited direction and/or supervision

    • This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

    Requirements

  • High School Diploma or GED
  • Three (3) years of experience working with regulatory requirements with associated line of business

    • Preferences

  • Previous quality control experience
  • Prior experience working in banking with specific knowledge in Operational areas of expertise including Bank Operations, Account Solutions, Contact Center, Lending, and Technology

    • Skills and Competencies

  • Ability to multi-task and set priorities
  • Advanced knowledge of operational areas of support
  • Advanced in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Detail oriented
  • Knowledgeable of all applicable regulations, agency guidelines and laws governing the business groups supported
  • Knowledgeable of main bank systems and tools to perform operational reviews in quality control
  • Proficient verbal, written communication, and organizational skills
  • Working knowledge of main systems used in quality control: Verint, RAMs, Detica, Fraud Resolution, Data Navigator, PartnerCare, Empower, Black Knight

    • Position Type

    Full time

    Compensation Details

    Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

    The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

    Job Range Target:

    $39,000.00 USD$47,020.00 USD

    Incentive Pay Plans:

    This job is not incentive eligible.

    Benefits Information

    Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

    • Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

    Location Details

    Riverchase Operations Center

    Location:

    Hoover, Alabama

    Bring Your Whole Self to Work

    We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

    OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

    Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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