Administrative Specialist III - LittleRock, United States - University of Arkansas

Description

Workstudy Position:

No

Job Type:
Regular

Work Shift:
Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:
University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

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Department:
Health Services

Department's Website:

Summary of Job Duties:
The Administrative Specialist III is responsible for various tasks that ensure the Office of Health Services functions effectively and efficiently. As the first point of contact for the clinic, the Administrative Specialist III is responsible for maintaining a professional, customer-friendly environment where patients feel comfortable. The incumbent will greet and help patients check in, complete required forms, and answer questions. In addition, the Administrative Specialist III is responsible for answering a multi-line telephone; scheduling appointments using the electronic health record system (EHR), Medicat; verifying insurance benefits; and submitting insurance claims to the third-party insurance billing provider. Understanding HIPAA regulations and patient confidentiality is essential to this position. This position is governed by state and federal laws and agency/institution policy.

Qualifications:
Required Education and/or Experience:

• The formal education equivalent of a high school diploma, plus one year of specialized training in business management, business education, or a related field;
• Two years of experience in a specialized or related field applicable to work performed.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS.

Preferred Education and/or Experience:

• One year's experience in an administrative position in a healthcare or business office setting;
• Prior experience with an electronic health record system, UA Little Rock software applications such as Banner and BOSS, and verifying insurance benefits.

Job Duties and Responsibilities:

• Represent Health Services both in person and on the phone in a professional manner;
• Provide polite, prompt, and helpful assistance to students, employees, and visitors;
• Answer a multi-line telephone, take detailed messages, and respond to inquiries regarding clinic services, appointments, and medical record releases;
• Manage clinic appointment schedules and details of providers' availability daily, understand appointment booking procedures, and allow adequate time for each appointment type;
• Maintain strict confidentiality of patient information both verbally and in writing per state and federal HIPAA regulations;
• Update and maintain confidential patient records in the EHR system;
• Follow office protocols to secure the reception area;
• Verify health insurance benefits;
• Submit claims to the third-party insurance billing provider;
• Train hourly, non-clinical staff to assist with front desk duties;
• Train new employees in HIPAA compliance;
• Post charges for immunizations and labs to the BOSS account using the UA Little Rock Banner system;
• Place and remove holds in BOSS for tuberculosis screening;
• Input vaccine inventory and patient vaccine records into the Arkansas Vaccines for Children database;
• Ensure all CDC vaccine information statements are current, and verify that accurate information is reflected on all vaccine administration forms;
• Create, update, and maintain Standard Operating Procedures (SOPs) for the Health Services front desk;
• Receive, sort, and distribute office mail;
• Collaborate with the Business Manager to resolve issues with returned/incomplete claims;
• Collect appropriate fees for clinic services and provide a written receipt for each transaction;
• Reconcile departmental deposits;
• Conduct an annual equipment inventory;
• Monitor and respond to emails sent to Health Services;
• Manage audits for insurance companies and submit the data online;
• Perform other duties as assigned.​

Knowledge, Skills, and Abilities:

• Knowledge of applicable state and federal HIPAA laws and regulations;
• Experience with UA Little Rock software applications such as Banner and BOSS and posting charges;
• Exceptional customer service and interpersonal communication skills;
• Excellent time-management skills;
• Knowledge of computers and software applications;
• Excellent data entry skills with a strong track record of accuracy and efficiency;
• Knowledge of filing and recordkeeping procedures;
• Knowledge of basic accounting principles.

Additional Information:

Salary Information:

$31,327

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Diane Dotson, Business Manager for Health Services,

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:
Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:
Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking

Frequent Physical Activity:
Feeling, Grasping, Hearing, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion

Occasional Physical Activity:
Climbing, Kneeling, Pulling, Pushing

Benefits Eligible:
Yes

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