Jobs
>
Remote

    Customer Support Engineer - Remote, United States - Files

    Files
    Files Remote, United States

    2 weeks ago

    Default job background
    Full time
    Description

    About

    is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

    was bootstrapped by our founder and has been profitable since its founding in 2010. We recently raised $46.5 million of growth equity from Silicon Valley-based Riverwood Capital to accelerate our growth.

    Location: Work From Your Home on a Remote-First Team at a Hybrid Remote Company

    World Class Pay and Benefits

    Starting Salary for a Customer Support Engineer at is $100,000 per year. We offer raises and equity as you grow in the organization.

    In-House Training: You have the technical skillset of level 2 or level 3 Tech Support Engineer already. We will take your finely honed technical support skills and provide you with a combination of different training methods that will bring you up to speed on our process, tools, and tech.

    Amazing Team and Peer Support: Our Customer Support team is one of the most tight-knit groups at the company. Everyone enjoys working together on Zoom every day.

    Big Company Benefits: You'll get full Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 401(k) with generous matching, 11 Company Holidays per year, and 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year

    Brand New Laptop and $1,000: Upon signing, we'll send you a brand new Apple laptop as well as $1,000 to outfit the rest of your home office with things like a monitor, webcam, keyboard, and mouse.

    100% Remote Opportunity

    The Customer Support team is 100% remote. However, we travel for regular in-person meetings with the team and the entire company to meet and work together face to face. These meetings are in cities around the US, including Scottsdale, Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

    In-person events combine work and fun and are designed to make up for the in-person interaction that occurs in an office job.

    We are very excited that COVID-19 restrictions have been lifted and we have fully resumed company travel.

    In this role, you will be:

    • Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
    • Identifying software bugs and feature requests, and coordinating with the relevant team for handling.
    • Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
    • Taking a high-touch approach to support, encouraging frequent interaction with customers and working with them to a full resolution of any issues.

    About You:

    • You have excellent written and verbal communication skills, and have real world experience deploying those skills.
    • You bring a top-notch customer demeanor, including patience, understanding, and empathy.
    • You can learn a process and then add to that process. For example, you can learn to use our knowledge base and playbook articles, and then contribute to make them better.
    • You are known for being smart and getting things done. When you take on a project, your team knows you will handle it effectively and efficiently.
    • You have a general understanding of a SaaS environment, including some experience (not necessarily expertise) with several of the following technologies: web applications, networking, internet communication protocols, APIs and/or programming languages, file integration tools and platforms (e.g., AWS, SharePoint, Zapier), and single sign-on tools (e.g., LDAP, Azure AD, Okta)
  • EON

    Support Engineer

    3 days ago

    EON Remote, United States Full time

    · EON's vision is to create a circular system for commerce that delivers ongoing value to our society, economy, and environment. EON is a retail technology company that is redefining how we buy, sell, own, and connect with products to unlock fashion's shift to a circular economy ...

  • Sourcegraph

    Support Engineer

    3 weeks ago

    Sourcegraph Remote, United States Full time

    ALL SOURCEGRAPH ROLES ARE FULLY REMOTEWho we are · Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate AI coding assistant, as well as our Code Search product, which helps ...

  • Laserfiche

    Software Support Engineer

    2 weeks ago

    Laserfiche Remote, United States

    Job Description · Job DescriptionDo you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Do you want to work in a growing organization supporting people on software that's used—and loved—by organizations around the world? Are yo ...

  • Groupe SII

    DevOps Support Engineer

    3 days ago

    Groupe SII Myrtle Point, United States

    Wir bei der SII Technologies GmbH glauben daran, dass · großartige Menschen · unser wichtigstes Kapital sind. Deshalb suchen wir stets nach motivierten Talenten, die unser Team bereichern und unser Unternehmen vorantreiben möchten. · Im heutigen dynamischen und technologiegetri ...

  • Codesmith

    Career Support Engineer

    1 week ago

    Codesmith Remote, United States Full time

    Position Overview · The position of Career Support Engineer was created to provide Codesmith graduates with the opportunity to receive technical interview training and job search guidance directly from experienced Software Engineers. The Career Support Engineer will conduct Caree ...

  • DTEX Systems

    Customer Support Engineer

    1 week ago

    DTEX Systems Remote, United States Full time

    We are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportuniti ...

  • Blackthorn

    Customer Support Engineer

    1 week ago

    Blackthorn Remote, United States Full time

    · Role: Customer Support Engineer, Tier 1 · Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers · What you'll do · Be a prime contact for customer technical support and display a hi ...

  • ReversingLabs

    Technical Support Engineer

    4 weeks ago

    ReversingLabs Remote, United States Full time

    At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry. · ...

  • Oxford Instruments Plc

    Customer Support Engineer

    1 week ago

    Oxford Instruments Plc Remote, United States

    Oxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. · This position will be based in Raleigh/ ...

  • ConsenSys Software Inc

    Technical Support Engineer

    1 week ago

    ConsenSys Software Inc Remote, United States Full time

    Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on. · Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain i ...

  • Starburst

    Customer Support Engineer

    4 weeks ago

    Starburst Remote, United States Full time

    About Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...

  • Starburst

    Customer Support Engineer

    4 weeks ago

    Starburst Remote, United States Full time

    About Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...

  • Blue Cat

    Enterprise Support Engineer

    5 days ago

    Blue Cat Remote, United States Full time

    BlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world's biggest brands so that employees can access the ...

  • Oxford Instruments Plc

    Customer Support Engineer

    2 weeks ago

    Oxford Instruments Plc Remote, United States

    Oxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in the North W ...

  • Oxford Instruments Plc

    Customer Support Engineer

    2 weeks ago

    Oxford Instruments Plc Remote, United States

    Oxford Instruments is searching for a Customer Support Engineer who is fluent in French and experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be ...

  • Railroad19

    Senior Support Engineer

    2 weeks ago

    Railroad19 Remote, United States Full time

    We are actively hiring a Senior Support Engineer at Railroad19, Inc., with experience in Java or similar programming languages, AWS, and SQL/Postgres. The candidate will be a technical resource for the development of clean and maintainable code. · ABOUT US: · We are a U.S. Based ...

  • Edge & Node

    Technical Support Engineer, Americas

    2 weeks ago

    Edge & Node Remote, United States Full time

    Edge & Node stands as the revolutionary vanguard of web3, a vision of a world powered by individual autonomy, shared self-sovereignty and limitless collaboration. Established by trailblazers behind The Graph, we're on a mission to make The Graph the internet's unbreakable foundat ...

  • SailPoint

    Sr. Cloud Support Engineer

    3 weeks ago

    SailPoint Remote, United States Full time

    SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right iden ...

  • WhatConverts

    SaaS Technical Support Engineer

    1 week ago

    WhatConverts Remote, United States Full time

    Help us redefine customer satisfaction, one support ticket at a time. · At WhatConverts, we innovate and initiate We're a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads and prove the business value of your marke ...

  • DigitalOcean

    Team Lead, Cloud Support Engineer

    1 week ago

    DigitalOcean Remote, United States Full time

    Do you ever wonder what happens inside the cloud? · DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups a ...