- Respond to technical customer requests in accordance with our SLAs and own them until resolution.
- Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.
- Proactively identify, develop and maintain support knowledge documentation.
- As part of a global support team, working on establishing operational protocols and standards
- Working in an on-call environment
- 2+ years of experience in a technical customer support role
- Excellent communication skills in English
- Familiar with issue-tracking tools like Jira, Github or similar
- Knowledge of web technologies (DNS, HTTP, TCP, TLS, Web services, etc)
- Knowledge of Linux/Unix system administration, familiarity with concepts and tools involved in modern software development (docker, AWS, Kubernetes, etc)
- Knowledge of database technologies - MongoDB, PostgreSQL, MySQL, Redis, etc
- Understanding of Ethereum and the ecosystem main concepts (L2s, nodes, bridges, RPCs, transactions)
- Strong troubleshooting capabilities and the ability to decide and act with minimal guidance
- Experience in supporting and troubleshooting complex API systems, preferably in a 24/7 setup
- Comfortable working with monitoring systems like Datadog, Grafana, etc
- Javascript, Python, Golang, Bash or other scripting experience
- You're a MetaMask user and have proven experience with web3 development (a very big plus)
-
Support Engineer
2 weeks ago
EON Remote, United States Full time· EON's vision is to create a circular system for commerce that delivers ongoing value to our society, economy, and environment. EON is a retail technology company that is redefining how we buy, sell, own, and connect with products to unlock fashion's shift to a circular economy ...
-
DevOps Support Engineer
2 weeks ago
Groupe SII Myrtle Point, United StatesWir bei der SII Technologies GmbH glauben daran, dass · großartige Menschen · unser wichtigstes Kapital sind. Deshalb suchen wir stets nach motivierten Talenten, die unser Team bereichern und unser Unternehmen vorantreiben möchten. · Im heutigen dynamischen und technologiegetri ...
-
Software Support Engineer
3 weeks ago
Laserfiche Remote, United StatesJob Description · Job DescriptionDo you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Do you want to work in a growing organization supporting people on software that's used—and loved—by organizations around the world? Are yo ...
-
Career Support Engineer
3 weeks ago
Codesmith Remote, United States Full timePosition Overview · The position of Career Support Engineer was created to provide Codesmith graduates with the opportunity to receive technical interview training and job search guidance directly from experienced Software Engineers. The Career Support Engineer will conduct Caree ...
-
Customer Support Engineer
3 weeks ago
DTEX Systems Remote, United States Full timeWe are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportuniti ...
-
Customer Support Engineer
3 weeks ago
Blackthorn Remote, United States Full time· Role: Customer Support Engineer, Tier 1 · Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers · What you'll do · Be a prime contact for customer technical support and display a hi ...
-
Customer Support Engineer
1 week ago
Starburst Remote, United States Full timeAbout Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...
-
Field Support Engineer
1 week ago
Ondas Holdings Remote, United States Full timeThe Field Support Engineer is the primary technical resource for the Company's field operations team. Responsible for solving highly complex network related or systems level software problems and/or hardware issues and ultimately responsible for equipment installation, configurat ...
-
Customer Support Engineer
1 week ago
Starburst Remote, United States Full timeAbout Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...
-
Customer Support Engineer
4 weeks ago
Files Remote, United States Full timeAbout · is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. · was bootstrapped by our founder and has been profitable since its founding in 2010. We recentl ...
-
Customer Support Engineer
2 days ago
Files Remote, United States Full timeAbout · is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. · was bootstrapped by our founder and has been profitable since its founding in 2010. We recentl ...
-
Enterprise Support Engineer
2 weeks ago
Blue Cat Remote, United States Full timeBlueCat is one of those hidden gems that is disrupting the market as a key player in the rapidly growing space of Adaptive DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world's biggest brands so that employees can access the ...
-
Customer Support Engineer
3 weeks ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in the North W ...
-
Customer Support Engineer
3 weeks ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is fluent in French and experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be ...
-
Customer Support Engineer
3 weeks ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. · This position will be based in Raleigh/ ...
-
Technical Support Engineer
1 week ago
Flywire Remote, United States Full timeCompany Description · Employer: Flywire Corporation · Location: 141 Tremont St., 10th Floor, Boston, MA 02111; Telecommuting permissible from anywhere in the U.S. · Are you ready to trade your job for a journey? Become a FlyMate · Passion, excitement & global collaboration are al ...
-
Senior Product Support Engineer
1 day ago
Workiva Inc. Remote, United StatesThe Senior Product Support Engineer (SrPSE) responds to customer issues across our Workiva platforms. This role ensures timely resolution of customer issues, implements advanced solutions to prevent reoccurrence, and mentors other support engineers. They provide technical and fun ...
-
Technical Support Engineer, Americas
3 weeks ago
Edge & Node Remote, United States Full timeEdge & Node stands as the revolutionary vanguard of web3, a vision of a world powered by individual autonomy, shared self-sovereignty and limitless collaboration. Established by trailblazers behind The Graph, we're on a mission to make The Graph the internet's unbreakable foundat ...
-
SaaS Technical Support Engineer
3 weeks ago
WhatConverts Remote, United States Full timeHelp us redefine customer satisfaction, one support ticket at a time. · At WhatConverts, we innovate and initiate We're a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads and prove the business value of your marke ...
-
Team Lead, Cloud Support Engineer
2 weeks ago
DigitalOcean Remote, United States Full timeDo you ever wonder what happens inside the cloud? · DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups a ...
Technical Support Engineer - Remote, United States - ConsenSys Software Inc
3 weeks ago
Description
Our mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on.
Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain is the next generation of technology that can lay the foundation for a more just and equitable society.
Blockchain tech is just over 10 years old. Ethereum itself is still a toddler and we're far from reaching our full potential. You'll get to work on the tools, infrastructure, and apps that scale these platforms to billions of users.
You'll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You'll join a network of entrepreneurs and technologists that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies.
About Customer Success
The Customer Success team provides dedicated, tailor-made support solutions to emerging Consensys ventures. Being a newly formed function within Consensys, the Technical Support Engineer will have ample latitude in shaping and executing a shared customer success vision.
What you'll do
We are seeking an experienced support engineer with independent problem-solving capabilities. Someone who is eager to become an expert on Consensys blockchain technologies. The candidate will work closely with Customer Success Leaders, internal and external Engineering teams. Your work will ensure the Customer Success team meets all its commitments and has the knowledge and capabilities to deliver best-in-class support to our customers.
You will be part of our Developer Support team, working with products like Infura or MetaMask. Expect to cover various support request types, from answering simple questions to troubleshooting complex issues on API systems at scale. You need to be comfortable with using logging and tracing tools, troubleshooting customer scripts and reproducing issues. Hence some experience with at least one scripting language is a must (experience with web3 libraries is a big plus).
Key responsibilities:
Qualifications:
Would be great if you brought this to the role
Don't meet all the requirements? Don't sweat it. We're passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
Consensys is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Consensys is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself which can be found ).
The salary range for US-based candidates only will be determined throughout the interview process depending on experience and skills.
US pay range (not including bonus, equity or other benefits)
$77,000—$155,000 USD
