- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
-
Support Engineer
2 weeks ago
Sourcegraph Remote, United States Full timeALL SOURCEGRAPH ROLES ARE FULLY REMOTEWho we are · Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate AI coding assistant, as well as our Code Search product, which helps ...
-
Software Support Engineer
1 week ago
Laserfiche Remote, United StatesJob Description · Job DescriptionDo you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Do you want to work in a growing organization supporting people on software that's used—and loved—by organizations around the world? Are yo ...
-
Career Support Engineer
3 days ago
Codesmith Remote, United States Full timePosition Overview · The position of Career Support Engineer was created to provide Codesmith graduates with the opportunity to receive technical interview training and job search guidance directly from experienced Software Engineers. The Career Support Engineer will conduct Caree ...
-
Customer Support Engineer
5 days ago
DTEX Systems Remote, United States Full timeWe are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportuniti ...
-
Technical Support Engineer
3 weeks ago
ReversingLabs Remote, United States Full timeAt ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry. · ...
-
Customer Support Engineer
5 days ago
Blackthorn Remote, United States Full time· Role: Customer Support Engineer, Tier 1 · Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customers · What you'll do · Be a prime contact for customer technical support and display a hi ...
-
Customer Support Engineer
3 weeks ago
Starburst Remote, United States Full timeAbout Starburst · At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analy ...
-
Customer Support Engineer
1 week ago
Files Remote, United States Full timeAbout · is an enterprise secure file transfer & automation app with over 6,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. · was bootstrapped by our founder and has been profitable since its founding in 2010. We recentl ...
-
Technical Support Engineer
3 days ago
ConsenSys Software Inc Remote, United States Full timeOur mission is to unlock the collaborative power of communities by making Web3 universally easy to use, access, and build on. · Working with Consensys puts you at the forefront of an evolving paradigm, transforming our society for the better. We fundamentally believe blockchain i ...
-
Technical Support Engineer
3 weeks ago
Metronome LLC Remote, United States Full timeAbout Us · Metronome is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. · Our platform computes millions of invoices ...
-
Technical Support Engineer
4 weeks ago
Intradiem Remote, United States Full time· Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. · Who We Are · Intradiem is a technology company on a mission to reinvent customer service through automation. · What We Do · We develop innovative, AI-powered ...
-
Customer Support Engineer
3 days ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. · This position will be based in Raleigh/ ...
-
Senior Support Engineer
1 week ago
Railroad19 Remote, United States Full timeWe are actively hiring a Senior Support Engineer at Railroad19, Inc., with experience in Java or similar programming languages, AWS, and SQL/Postgres. The candidate will be a technical resource for the development of clean and maintainable code. · ABOUT US: · We are a U.S. Based ...
-
Customer Support Engineer
1 week ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in the North W ...
-
Customer Support Engineer
1 week ago
Oxford Instruments Plc Remote, United StatesOxford Instruments is searching for a Customer Support Engineer who is fluent in French and experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be ...
-
Technical Support Engineer, Americas
1 week ago
Edge & Node Remote, United States Full timeEdge & Node stands as the revolutionary vanguard of web3, a vision of a world powered by individual autonomy, shared self-sovereignty and limitless collaboration. Established by trailblazers behind The Graph, we're on a mission to make The Graph the internet's unbreakable foundat ...
-
Sr. Cloud Support Engineer
2 weeks ago
SailPoint Remote, United States Full timeSailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right iden ...
-
SaaS Technical Support Engineer
2 days ago
WhatConverts Remote, United States Full timeHelp us redefine customer satisfaction, one support ticket at a time. · At WhatConverts, we innovate and initiate We're a dynamic SaaS company who offers a comprehensive lead tracking solution for marketers - one place to track ALL leads and prove the business value of your marke ...
-
Associate Customer Support Engineer
3 weeks ago
BlueConic Remote, United States Full timeFull-time, Remote (US) · Hurry up We've got a dream to build · BlueConic is a fast-growing Boston-based SaaS startup in search of an individual with grit and relentless curiosity. As the first line of support for our customers, you'll help to ensure their successful use of BlueCo ...
-
Team Lead, Cloud Support Engineer
1 day ago
DigitalOcean Remote, United States Full timeDo you ever wonder what happens inside the cloud? · DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups a ...
Customer Support Engineer - Remote, United States - Starburst
Description
About Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.
Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars
About the Role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration, and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensure that customers receive appropriate and timely service.
We're looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
Working hours are 7am - 4pm EST.
As a Customer Support Engineer at Starburst you will:
Some of the things we look for:
Why build your career at Starburst?
We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver's seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts's growth.
We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more
Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#BI-Remote #LI-Remote