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    Customer Support Engineer - Remote, United States - DTEX Systems

    DTEX Systems
    DTEX Systems Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    We are excited that you've taken the time to explore our business and potentially join us on this incredible journey. We are already the leader in the Insider Risk Management, but our story doesn't stop there. We have serious growth plans and that means serious growth opportunities for everyone in our team, whether you're looking to develop into a management position or establish yourself as an industry expert – we are here to support you.
    DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to DTEX and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems' mission to proactively protect global organizations from insider threats at ; LinkedIn DTEX Systems: Overview | LinkedIn
    Why you should choose DTEX as your next career:

    • Opportunity to be part of a disruptive high growth success story.
    • DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
    • We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
    • We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
    • Opportunity to be part of a business that's passionate about creating first-of-a-kind solutions.
    • Best in class benefits


    What is the Role:
    The successful CustomerSupport Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Org, which is tasked with customer delivery, including triage and support of customer cases. Team members also work closely with each other and cross.
    What You Will Do:

    • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform.
    • Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers.
    • Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues.
    • Participate in product conversations with internal teams based on feedback from client interactions.
    • Experience in security, operations, project or account management, system administration.


    We are looking for you if you have/are:

    • 3+ years of experience in a technical, customer-facing, problem-solving role.
    • 3+ years as an L1 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
    • Experienced in multi-channel technical support at a SaaS or Cybersecurity company.
    • Good Linux knowledge, including networking, performance, and security domains.
    • Knowledge of SLAs and monitoring/triaging ticket queues to ensure compliance
    • Excellent time management skills and strong sense of urgency especially when it comes to providing customer updates and status.
    • Excellent communication (written and verbal) skills, both internally and externally.
    • Security domain knowledge and have worked in the security industry.
    • Experience working in different server environments, e.g. virtual machines, AWS environment, physical servers.
    • Standard hours as well as Sunday – Thursday shifts and Tuesday – Saturday Shifts available


    We take good care of our people. Our benefits include:

    • Fully remote company
    • Comprehensive health, vision, and dental coverage
    • Flexible time off
    • Company computer hardware of your choice
    • Work from home setup reimbursement
    • Health & wellness perks including
    • Virtual events, happy hours, trivia, and fun
    • Monthly Internet & Phone Reimbursement
    • Opportunities to learn and grow


    DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?
    DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
    Exact compensation may vary based on skills, experience, and location.
    Base salary range (SF Bay Area): $110k-$140k

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