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Sales Manager - Baltimore, United States - Bob Bell Auto Group
Description
Rare Opening for a Sales Manager at our busy Baltimore Chevrolet DealershipIncome commensurate with experience.
We are seeking an experienced Sales Manager to join our winning team, our ideal candidate must have above average knowledge in new and used cars.
Chevrolet experienceis a plus.At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success.
Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
ResponsibilitiesDesk deals, track gross logs, and RDR cars
Provide training and support to the sales staff and assist in closing deals
Provide excellent customer service to potential car buyers
Assist sales professionals in selecting the right vehicle for client
Negotiate pricing and terms of sale and finance with clients
Complete all necessary paperwork and documentation for car sales transactions
Follow up with clients to ensure satisfaction and address any concerns or questions
Assist in training sales staff in all aspects of customer service, effective communication, CSI, work organization and time management.
Act as a role model for the Sales Associates in all aspects of motivation, organization, customer service, sales and CSI
Motivate the sales staff to provide consistent value for the dealership's customer.
Monitor sales team daily productivityandgive feedback and formulate plans for improvement
Monitor sales team interaction with customers during sale, drive and telephone for effectiveness.
Assist in forecasting goals and objectives for the department and strive to meet them.
Attend manager meetings and conduct sales meetings as directed.
Address and resolve customer concerns.
Assist in motivating, training and developing employees.
Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the specified goal(s) in Sales for district, regional and national scores.
QualificationsAuto knowledge a must
Highly motivated and driven individual
High energy and must be organized
Prior sales management experience
Excellent communication and customer service skills
Professional appearance and strong work ethic
Self-motivated, goal oriented, and ability to work within a fast paced environment in a team setting
Strong verbal and written communication are required.
Must be able to manage in a fast-pacedwork environment.
Must be able to manage a team, motivate and develop.
Experience with CDKor other automotive software is a plus.
Must have three plus years in an Automotive Sales Department
Organized and friendly personality
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Able to work with little supervision.
Must be able to pass pre-employment screening (background & drug test)
Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)
Benefits
Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
CareFirst Video Visit Eligibility (see a doctor 24/7/365)
Dental and Vision Plans
401K
Disability and Life Insurance
We have 6 dealerships in the greater Baltimore, Maryland area
Employee Car Purchase Program
Career Progression
Great Company Culture
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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