- Serve as the primary point of contact for assigned accounts, fostering strong relationships, and ensuring customer satisfaction.
- Understand client needs and preferences and develop tailored transportation solutions to meet their requirements.
- Coordinate with internal teams to ensure seamless execution of freight brokerage services and timely resolution of any issues.
- Identify and pursue new business opportunities within the transportation and logistics industry.
- Prospect and qualify leads, develop sales strategies, and pitch our services to potential clients.
- Build and maintain a robust pipeline of sales opportunities, tracking progress and managing the sales cycle from lead generation to closure.
- Conduct regular check-ins with existing clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling.
- Proactively engage with clients to anticipate their future transportation needs and provide value-added solutions.
- Collaborate with the operations team to ensure that client expectations are met and exceeded.
- Stay informed about market trends, industry developments, and competitor activities in the freight brokerage sector.
- Analyze market data and customer feedback to identify areas of opportunity and develop strategic plans for growth.
- Track and analyze sales performance metrics, including revenue targets, client retention rates, and new business acquisition.
- Provide insights and recommendations for continuous improvement based on performance data.
- Team player with ability to work amongst diverse, cross-functional teams and all levels of management.
- Capability to work under time and quota pressures.
- Presentation skillset and ability to lead virtual online meetings and customer engagements.
- Analytical mindset to optimize and keep the supply chain running in a world of change.
- Accustomed to working in a fast-paced, dynamic environment .
- Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.
- Availability to travel regionally and/or international as needed to support customer demand.
- High School diploma.
- 2 years' experience in logistics, transportation brokerage, or related field.
- Business fluent in English
- Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
- Good knowledge of Customer Relationship Management (MS Dynamics) Tools
- Position requires strong mathematical skills for pricing and negotiating.
- Planning and organizing skills.
- Ability to work in a multi-tasked, fast-paced environment.
- Excellent interpersonal communication and problem-solving skills.
- Ability to work flexible hours.
- While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
- Normal working hours for this position are Monday - Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs.
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Account Manager, Road US - North Charleston, United States - DSV A/S
Description
DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - North Charleston, Leeds Ave
Division: Road
Job Posting Title: Account Manager, Road US
Time Type: Full Time
Summary
At DSV Road Inc, The Account Manager is a dynamic role and will be responsible for managing and growing a book of business existing accounts while also driving new business development initiatives to expand our client base. This individual will play a pivotal role in building and maintaining strong client relationships, identifying new business opportunities, and achieving sales targets.
Duties and Responsibilities
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Account Manager, Road US
North Charleston
