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    Student Engagement and Completion Specialist - McAllen, United States - South Texas College

    South Texas College
    South Texas College McAllen, United States

    3 weeks ago

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    Description
    Posting Details

    General Statement of Job

    General Statement of Job

    The Student Engagement and Completion Specialist furthers the enrollment goals of South Texas College by facilitating enrollment activities for adult students and students identified as close to completion (stop-outs). The Student Engagement and Completion Specialist will serve as the point-of-contact for these populations of students and conducts targeted events, communications, and one-on-one meetings to assist students with the enrollment/re-enrollment process.

    Specific Duties and Responsibilities

    Specific Duties and Responsibilities
    1. Provides a positive, friendly and knowledgeable experience for adult students and stop-out students and presents a caring attitude towards student needs.
    2. Designs and implements communication plans and initiatives to attract students to the College and to assist with the enrollment/re-enrollment process.
    3. Plans and implements enrollment events and activities for student populations relating to the recruitment, admission, registration and financial aid processes.
    4. Facilitates onboarding events and activities for student populations to ensure timely enrollment and works closely with College staff to provide customized orientations and supports.
    5. Schedules regular meetings in-person and via telephone and video conferencing with student populations.
    6. Serves as the contact person for enrollment inquiries from adult students and stop-out students and manages relationships with student populations.
    7. Collaborates with Division staff to help resolve and/or direct students to the appropriate resources to address academic, social/personal, and financial matters impacting their ability to persist/re-enroll.
    8. Works closely with local employers and community agencies to conduct recruitment activities for adult students and provides assistance with the enrollment process.
    9. Collaborates with the Office of Continuing, Professional, and Workforce Education to transition students from continuing education credit programs to academic credit programs through a variety of recruitment and enrollment activities.
    10. Collaborates with institutional data team members to identify prospective completers by academic semester and to develop a plan of action of re-enrollment.
    11. Identifies and tracks data, trends, and best practices to help remove barriers to enrollment/re-enrollment and presents innovative solutions based upon student input.
    12. Develops reports to track communications, inquiries, student appointments and successes for internal reporting and external agencies, especially for grant-funded activities.
    13. Collaborates closely with the Student Financial Services and Cashiers offices to assist students with balances; helps develop personalized payment plans for students using all available grants, aids and scholarships.
    14. Utilizes the College's customer relationship management tool to facilitate communication plans and campaigns.
    15. Maintains familiarity with the College's policies and procedures in regards to the enrollment process.
    16. Travels throughout the College district, as needed.
    17. Serves as a Campus Security Authority.
    18. Performs other duties as assigned.
    Position Information

    Posting Number
    SP2501

    Position Title
    Student Engagement and Completion Specialist (3)

    Department
    SAEM-Office of Student Re-Engagement

    Temporary End Date (if applicable)

    Location
    Pecan

    E-Class
    Professional/Technical

    FLSA
    Non-Exempt

    Min Salary
    $36,400.00

    Salary Range*

    Required Education and Experience
    1. Bachelor's Degree required.
    2. At least one (1) year of front-line customer service experience required or (1) year in student support services or community outreach experience.
    Required Knowledge, Skills and Abilities
    1. Excellent written, presentation, oral and interpersonal communication skills.
    2. Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
    3. Critical thinking and data analysis skills.
    4. Knowledge of student information systems.
    5. Bilingual (English/Spanish).
    6. Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
    7. Ability to work independently as well as a team player within department and with others.
    8. Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
    9. Ability to work evenings and/or weekends as needed; willing to travel throughout Hidalgo and Starr counties using own means of reliable transportation.
    10. Demonstrated commitment to achieving the vision and mission of South Texas College.
    11. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    12. Ability to write routine reports and correspondence.
    13. Ability to effectively present information and respond to inquiries from groups of students, parents, faculty, staff, managers, and the general public.
    14. Ability to apply practical understanding to carry out instructions furnished in written, oral, or diagram form.
    15. Ability to deal with problems involving several concrete variables in standardized situations.
    Checks, Certificates, Licenses, and Registrations
    1. Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
    2. In addition, subject to a federal background check.
    3. Must have or qualify for a valid Texas driver's license and proof of liability insurance.
    Physical Requirements
    1. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
    2. Bending the body downward and forward by bending leg and spine.
    3. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
    4. Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
    5. Applying pressure to an object with the fingers and palm.
    6. Perceiving the nature of sounds at normal speaking levels with or without correction.
    7. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
    8. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
    9. Ability to make rational decisions through sound logic and deductive processes.
    10. Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
    11. Standing particularly for sustained periods of time.
    12. Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
    13. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
    14. Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.
    Working Environment
    1. While performing the duties of this job, the employee is exposed to indoor and outdoor environments; large crowds; frequent public speaking; work-related travel for training, professional development, recruitment, and other related events. Work hours frequently include evenings and weekends throughout the year.
    The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    Posting Detail Information

    Desired Start Date
    06/03/2024

    Close Date
    05/23/2024

    Open Until Filled (overrides Close Date)
    No

    Special Instructions to Applicants

    This is an online only application
    Thoroughly redact or block security sensitive information including social security number, date of birth, age, citizenship status, sex/gender, ethnicity, marital status and applicant photos from all documents. Failure to block such information will render the application incomplete. For further information, click here. All uploaded documents become part of the applicant's application and are viewable to personnel involved in the hiring process.

    Transcripts
    Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

    Foreign transcripts
    Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

    Candidate Review Start Date

    Annual Security Report and Non-Discrimination Statements

    Notice of Non-Discrimination
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