- Execute testing procedures for 3rd party submissions to ensure apps meet technical, content policy, app policies and publishing requirements
- Escalate non-standard submissions
- Report on trends and advocate for platform level solutions to common rejection reasons
- Propose and drive improvements to the testing and feedback process
- Communicate with developers about their submission results via standard responses
- Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
- Maintain in-depth knowledge of client products and/or services
- Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
- Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution
- Meticulous attention to detail
- Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently and collaboratively
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to work with and wear VR equipment daily and for extended periods of time
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- 18 Years of age or older with a completed High School Diploma or GED required
- Extensive personal or professional experience with video gaming, virtual reality (VR) required
- Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media preferred
- BA/BS degree preferred
- Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.
- Employment for this position will begin onsite in office starting on day 1 of employment at 13011 McCallen Pass Bldg D, Austin TX. The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 7870 and all candidates must be flexible to change to employment in person onsite at this office in the future.
- Highly competitive wage and inclusive onsite perks
- Complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks
- Employee rewards and recognition programs
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
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VR Gaming App Content Review Specialist - McAllen, United States - Concentrix
Description
Description
The VR App Review Specialist interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)As an VR App Review Specialist , you will be reviewing content and conducting testing procedures for new applications (apps) created for virtual reality (VR) devices by developers. Our VR App Review Specialist s have a passion for the gaming community and provide a high level of attention to detail when reviewing new game apps and interacting with developers.
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " World's Best Workplaces ," " Happiest Employees ," and " Best Companies for Career Growth " awards every year? Then a VR App Review Specialist position at Concentrix is just the right place for you
As a VR App Review Specialist , you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an VR App Review Specialist , you will:
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our VR App Review Specialist role include:
ADDITIONAL REQUIREMENTS
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
REIMAGINE THE BEST VERSION OF YOU
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA Austin 13011 McCallen Pass Bldg DLanguage Requirements:
Time Type:
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
