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    Technical Customer Service Representative - Union, United States - Integra LifeSciences

    Integra LifeSciences
    Integra LifeSciences Union, United States

    1 week ago

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    Description

    **Technical Customer Service Representative**

    US OH Cincinnati , Vacancy ID

    Technical Customer Service Representative RESPONSIBILITIES QUALIFICATIONS RESPONSIBILITIES **Responsibilities**

    The Neurosurgical Service & Repair Technician is responsible for the troubleshooting, service, repair, and maintenance of designated electronic and/or mechanical medical equipment in the most efficient manner and adhering to established quality standards. This person may work with site engineering, manufacturing, and quality teams, including the complaint department to perform product failure evaluations and diagnostics. The individual will also be responsible for complying with all local and global policies and procedures. Core responsibilities include:

    **An essential function of this role is making in-person onsite regular visits to hospitals, medical facilities, and other customer locations. To be considered for this opportunity you must be able to comply with all customers onsite requirements, including COVID-19 vaccination requirements unless otherwise permitted by law.**

    Must be able to work independently as well as under direct supervision.

    Must be able to safely and properly use and operate repair tooling and test equipment. Complete repair of all customer products within designated repair cycle times.

    Manage assigned work and repair priorities. Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner. Cross train on the repair of other products.

    Collaborate and work with other functions on product / repair complaints Engineering, Manufacturing, Quality and Complaints department to resolve issues or address customer inquiries.

    QUALIFICATIONS **Qualifications**

    High School diploma or at least two (2) year degree Biomedical equipment repair **Preferred**

    Associate Degree or Certification from a technical / trade school

    2 years electro-mechanical repair on medical equipment preferred.

    Machinery shop experience or related technical repair work experience will be considered

    Demonstrated electro-mechanical technical / troubleshooting aptitude

    Computer skills required

    Excellent communication skills verbal & written

    Solid computer skills; Oracle skills a plus

    Experience in the medical field a plus

    Ability to work in team environment / service environment required



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