Customer Service Representative - Union, United States - Fechheimer Brothers

Fechheimer Brothers Union, United States

2 weeks ago

Description

** Customer Service Representative**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01088 Showing 1 location **Job Details**

**Description**

Excellent benefits including medical, dental, 401K match, PTO and sick time

10 paid holidays

A fun and relaxed work environment

Position Description:

Communicate with our business (B2B) and direct/ecommerce (B2C) customers in a call center environment through phone calls, emails, and chat.

Act as partner to and support assigned sales representatives working in the field.

Provide individualized customer service of a high standard professional level.

Prepare reporting, such as open orders reports, for customers and provide work proactively and reactively with the customer to provide solutions to outstanding order needs.

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Assist customers with order troubleshooting, problems, and product questions.

Self-starter with a sense of urgency.

Always strive for first contact resolution for customers and when possible provide a final resolution within 24 hours.

Must be customer centric - proactive in their work, anticipating their customers needs and when required, can manage ongoing issues requiring follow-up with customers.

Demonstrate patience in all customer contact situations, showing courtesy and strong customer service orientation.

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

CRM

Provide data entry, administrative support, and team assistance as needed.

Ability to work as part of a cross functional team and interact effectively with others

Required Knowledge, Skills and Abilities:

Experience in written/email/chat Ecommerce customer service

Strong computer navigation skills and PC Knowledge (5+ years experience).

Strong Microsoft Excel skills (5+ years experience)

Exceptional verbal and written communication skills

Strong data entry skills

Job Requirements:

Individual must possess a high school diploma or GED equivalent

College or some college preferred

5+ years experience in customer service

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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