- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
- Maintains front desk area to be clean and organized
- Assisting with lobby activation as needed
- Utilize proper procedures when handling guest PPI data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always retrieve necessary identification documents and form of payment upon guest arrival
- Other duties as assigned
- Prior Customer Service Experience
- High School Diploma/GED
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
-
Customer service representative
3 days ago
Neptune Enterprises Erlanger, KY, United States FreelanceAre you ready for a change of course? The wild and creative team of a unique company is looking for people who can take the reins empathetically and turn fleeting ideas into concrete successes. We are looking for you as a salesperson (m/f/d) even without formal training at our lo ...
-
Velocity Solutions Crestview Hills, United StatesTo strengthen our team, we are currently looking for: · Customer Service Representative - Inside Sales · Due to the high demand for our products and the sustainable growth of our company, we need support in various areas. · The company is well positioned and has established an ou ...
-
Representative, Customer Service
3 weeks ago
Soho Studio LLC Inwood, United StatesTilebar is a rapidly expanding company that is revolutionizing the tiles industry in the United States by implementing cutting-edge technology, innovative practices, and a distinctive product line. We aim to reshape the way homeowners shop for tiles and home decor. With an ambiti ...
-
Customer Service Representative
3 weeks ago
Perfection Group Union, United StatesAs the first point of customer experience at Perfection Group, the Customer Service Representative sets the tone for a positive customer expectation of our service delivery. The Customer Service Representative will utilize our dispatching system to e Customer Service Representati ...
-
Customer Service Representative
4 weeks ago
Fortive Corporation Union, United StatesWe have a great opportunity for an experienced Customer Service Representative to join our team in Cincinnati, OH. In this role you will be supporting our Onsite team. This would entail working with customers to solidify onsite scheduling. Tektronix Customer Service Representativ ...
-
Client Service Representative
2 weeks ago
Standard Textile Co., Inc. Union, United StatesStandard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in ou ...
-
Customer Service Representative
3 weeks ago
Cowan Systems Union, United States**Customer Service Representative** · **Department:** Operations **Location:** Cincinnati, OH · **Customer Service Representative** · The **Customer Service Representative** performs in a customer service and general administrative capacity for all departments in the operation ...
-
Customer Service Representative
3 weeks ago
Overhead Door Union, United StatesAnswers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with so Customer Service Representati ...
-
Patient Service Representative
3 weeks ago
Regional Women's Health Group Union, United States** Patient Service Representative (PSR)** · **Job Category****:** none **Requisition Number****:** PATIE004062 Showing 1 location **Job Details** · **Description** · **Seven Hills Womens Health Centers** is a division of Axia Women's Health, one of the largest integrated women ...
-
Patient Services Representative
5 days ago
University of Cincinnati Health Union, United StatesAt UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-c Patient Services, Representat ...
-
Customer Service Representative
3 weeks ago
CareStar Union, United StatesCustomer Service Representative · Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? Ca ...
-
Customer Service Representative
3 weeks ago
Mark Williams Auto Group Union, United StatesWith us making a **huge increase to our new and pre-owned vehicle inventory**, we very are excited to grow the Mark Williams Auto Group team The position of Customer Service Representative is described below As a family owned and operated business for over 25 years, we know what ...
-
Customer Service Representative
6 days ago
Rollins Union, United States** Customer Service Representative $17/HR** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO025344 Showing 1 location **Job Details** · **Description** · **$17.00 PER HOUR** · **If you are organized, efficient, accurate and accountable with a strong ...
-
Customer Service Representative
3 weeks ago
Vaco Los Angeles Union, United StatesCustomer Service Representative in Cincinnati, OH at Vaco **Location:** · **Experience:** · Not Specified **Job Description** · Vaco is seeking multiple customer service professionals in the Greater Cincinnati area, Northern Kentucky and Dayton area. These customer service pro ...
-
Customer Service Representative
3 weeks ago
CRST International Union, United States** Position Description** · **Customer Service Representative** Location **OH, Cincinnati** Job Code **5606** Pay Band **P1-A** CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more ...
-
customer service representative
3 weeks ago
Family Dollar Union, United StatesFamily Dollar READING RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
Customer Service Representative
3 weeks ago
ConstructConnect Canada Inc Union, United States** Customer Service Representative** · **Job Category****:** Customer Support **Requisition Number****:** CUSTO012757 Showing 1 location **Job Details** · **Description** · **What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation sup ...
-
Customer Service Representative
3 weeks ago
Tata Consultancy Services Union, United StatesCustomerService Representative · Job Description: As a Customer ServiceRepresentative; the associate must handle inbound calls from the customer or doan outbound call within guidelines/goals established by the client andmanagement. This position requires good communication skill ...
-
Customer Service Representative
3 weeks ago
Fechheimer Brothers Union, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01088 Showing 1 location **Job Details** · **Description** · Excellent benefits including medical, dental, 401K match, PTO and sick time · 10 paid holidays · A fun ...
-
Customer Service Representative
1 week ago
Wingate Mechanical Heating and Cooling Union, United StatesHeating & Air Conditioning Expert with 50 years of experience · ***Who We Are*** · We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in Cincinnati. Youve probably seen our trucks and our ads. What you dont kno ...
Guest Service Representative - Union, United States - Schulte Companies
Description
Graduate Hotels, is seeking aPart Time Guest Service Representativeto joinGraduate Cincinnatiand its wonderful team of hospitality enthusiasts.
Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F Band community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even ifit'stheir first time in town.In order tohelp you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
JOB DUTIES AND RESPONSIBILITIES
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please
*Graduate Hotels is an Equal Opportunity Employer.
Location Description
Located right on the University of Cincinnati campus, our hotel is perfect for alums, sports enthusiasts, parents and potential students. Offering 206 guest rooms and nearly 19,000 SF of events space, Graduate Cincinnati celebrates local legends and the city's standout architecture in every room. Gather your fellow Bearcats for bites and brews in our lobby coffee shop, Poindexter, and bar, Fiona's.