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    Network Monitoring Engineer - Herndon, United States - Red River Technology LLC

    Red River Technology LLC
    Red River Technology LLC Herndon, United States

    6 days ago

    Default job background
    Technology / Internet
    Description

    Primary Position Tasks:

    • Accepts escalations and monitors incoming incident and escalations queue as needed for new assignments related to position's subject matter expertise areas.
    • Is assigned or self-assigns new incidents and escalations as appropriate and escalates issues and risks to team members or leadership as appropriate.
    • Completes incident and escalation resolutions within SLA and policy expectations.
    • Develops and maintains documentation in our knowledge repository.
    • Continuously builds and maintains technical knowledge and advanced level subject matter expertise in supported tools and technologies.
    • Independently manages or leads Tools and Innovation initiatives related to tool development or management, service creation, or software and process optimization.
    • Mentors other team members.
    • Other business duties as assigned

    Minimum Education/Certification/Experience Requirements:

    • Degree from a college/university or equivalent years of work experience. If applicable.
    • Experience with Logic Monitor
    • 5 or more years in a software and/or networking support role.
    • US Citizenship Preferred Education/Certification/Experience:
    • Experience in an MSP environment.
    • Experience with Secret Server, Kaseya VSA and others similar tools.
    • Compliance frameworks such as CMMC Knowledge, Skills and Abilities:
    • Strict attention to detail and accuracy
    • Demonstrated problem solving ability and accountability
    • Proficient in several Tools & Innovation supported technologies
    • Independently collaborates and communicates effectively - sets an example for the rest of the team

    Basic Qualifications:

    • U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here . If you are ready to join a growing company, please submit your resume and cover letter (optional). EOE M/F/DISABLED/Vet Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
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